Brianna Vega-Braswell
Bayonne
Summary
Results-oriented professional with experience in customer service and sales, recognized for resolving issues and enhancing customer satisfaction. Demonstrates strong problem-solving skills and adaptability to new technologies. Proven ability to prioritize tasks and collaborate effectively within teams, contributing to project success. Background includes driving growth and business reengineering initiatives.
Overview
4
4
years of professional experience
Work History
Attendance Coordinator
Help at Home
Chicago
05.2025 - Current
- Monitored attendance records for clients to ensure compliance with program requirements.
- Communicated with staff to address attendance issues and resolve discrepancies.
- Facilitated communication between clients, caregivers, and management regarding attendance concerns.
- Managed incoming calls to assist customers with inquiries and concerns.
- Collaborated with team members to improve overall service quality and efficiency.
- Worked remotely to maintain communication and collaboration with team members.
Payroll Clerk
Edison Home Health Care
Brooklyn
08.2024 - 05.2025
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Verify timekeeping data to ensure accuracy of hours worked and deductions.
- Respond to employee inquiries regarding payroll discrepancies or policies.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve call handling processes.
Team Member
TJ Maxx, TJX Companies
Mechanicsburg
02.2024 - 07.2024
- Greeted customers and provided friendly customer service.
- Collaborated with team members to enhance overall service quality.
- Operated cash register and processed customer transactions efficiently.
- Handled returns and exchanges following company policies swiftly.
- Maintained cleanliness and organization of the checkout area.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Restocked shelves with merchandise to ensure availability for customers. on shelves to maintain well-stocked inventory.
Cashier
Chipotle
Mechanicsburg
10.2023 - 01.2024
- Processed customer orders with speed and accuracy, contributing to efficient service at high-volume fast-food chain.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Processed customer orders quickly and accurately at high-volume fast-food chain.
- Delivered friendly customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.
- Organized and stocked supplies in designated areas to ensure availability during service. and restocked inventory during shifts.
- Coordinated with kitchen staff to ensure timely order fulfillment and maintain high service quality.
Cashier
Sweet Frog
Mechanicsburg
01.2023 - 09.2023
- Operated cash register and processed customer transactions efficiently.
- Managed cash handling to maintain accurate drawer balances, ensuring financial integrity.
- Greeted customers to deliver friendly and attentive service, enhancing overall shopping experience.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers to facilitate smooth store operations and improve team collaboration.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06-2024
Skills
- Payroll processing
- Call handling techniques
- Attendance tracking
- Client communication
- Time management
- Communication skills
- Problem solving
- Adaptability to situations
- Organizational skills
Timeline
Attendance Coordinator
Help at Home
05.2025 - Current
Payroll Clerk
Edison Home Health Care
08.2024 - 05.2025
Team Member
TJ Maxx, TJX Companies
02.2024 - 07.2024
Cashier
Chipotle
10.2023 - 01.2024
Cashier
Sweet Frog
01.2023 - 09.2023
High School Diploma -
Cumberland Valley High School