Brianna Henson

Responsible for overseeing all internal and external communication between headquarters and retail stores and vendors, the creation and maintenance of all SOPs, non-sellable inventory, the fiscal and retail master calendar, task management, account management, event support, invoices and expenses, store hours, and repair and maintenance. I have successfully project-managed and implemented a new communication platform to our 21 retail locations. As well as having previously built an entire intranet platform that housed our previous SOP library. Proficient in Microsoft Office, Salesforce, Zipline, and NewStore.

In charge of maintaining and organizing stock rooms for maximum efficiency for sales associates. Managed weekly inventory and supply tracking, noting items requiring reorder, as well as processing all merchandise from warehouse/hq to store, store to store, and store to client. Proficient in Microsoft Office, Microsoft Dynamics AX, Print Station, Salesforce and Outlook.

Provided excellent customer service and built rapport with clients in order to create a clientelle base. Collected client information to email product outreach to drive business into the store. Educated clients on product knowledge to help select merchandise that best fit their needs. Knowledge in all areas of business and services to be self sufficient and reliable.

Built and maintained business relationships with brokerages across the US. Pro-actively identified and solved complex problems impacting sales and business direction. Connected with partners to assess satisfaction, determine needs and offer new services to grow business. Boosted profit opportunities, generating new accounts and successfully managing existing partners to meet business needs. Proficient in Salesforce, Microsoft Excel, and Microsoft Outlook.

Completed federal and state exams to be licensed in 19 states. Assessed financial means and desires of each client in order to set up appropriate mortgage packages. Built rapport with clients by responding to client needs, issues and questions, with highly responsive and attentive customer serivce. Ensured exceptional client experience by overseeing loan process from orgination to closing. 

Responsible for overseeing the sales floor, ensuring all clients receive excellent customer service. Men's and Women's collection manager. In charge of executing floor sets in a way that would best drive business in to the needs of our clients. Met and exceeded sales goals. Formed a large clientele base by giving excellent customer service as well as providing product knowledge. Processed shipments and maintained organized stock shelves. Daily store operations were always completed. Opened and closed the store, which included counting cash drawers and making bank deposits.