Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Washington

Aberdeen,MD

Summary

Dedicated and organized professional with a strong background in multitasking, time management, and problem-solving developed over several years in the workforce as well as a stay-at-home parent. Skilled in coordinating schedules, managing household finances, and efficiently handling diverse responsibilities in fast-paced environments. Brings excellent communication and interpersonal skills, a proactive approach to challenges, and a proven ability to prioritize effectively under pressure. Eager to leverage these strengths and a flexible, resourceful mindset in a new professional role, contributing positively to team success and organizational goals.

Overview

6
6
years of professional experience

Work History

Homemaker

Self-employed
Aberdeen, MD
04.2022 - Current
  • Developed and implemented a daily, home-based learning curriculum for early childhood education, promoting cognitive and social development.
  • Managed household budget and finances for almost 3 years, achieving a 15% reduction in expenses through planning and cost-effective purchasing.
  • Managed a 3-person household, developing strong time management and multitasking skills.
  • Continued professional development through online college courses in cybersecurity and information assurance.

Traffic Clerk

Ryder Logistics
Aberdeen, MD
09.2021 - 03.2022
  • Verified accuracy of shipping documents and invoices.
  • Created and maintained detailed records of shipments.
  • Monitored trucking fleets for timely arrival and departures at loading docks or terminals.
  • Tracked incoming and outgoing shipments using computer software systems such as SAP or Oracle WMS.
  • Maintained relationships with clients through regular communication.
  • Organized documentation such as manifests, bills of lading., prior to shipment pickup.

Inbound Team Lead

Kuehne + Nagel
Aberdeen, MD
08.2018 - 07.2021
  • Developed and implemented strategies to improve customer service and team performance.
  • Trained, coached and mentored team members on how to handle complex customer inquiries.
  • Worked collaboratively with other departments to ensure a seamless customer experience across all channels.
  • Facilitated regular team meetings to discuss challenges, successes, best practices.
  • Maintained detailed records of employee performance reviews for tracking purposes.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Education

Associate of Applied Science - Cybersecurity And Information Assurance

Harford Community College
Bel Air, MD
08-2025

Skills

  • Leadership
  • Organization
  • Data Entry
  • Self-Directed
  • Conflict Resolution
  • MS Office

References

References available upon request.

Timeline

Homemaker

Self-employed
04.2022 - Current

Traffic Clerk

Ryder Logistics
09.2021 - 03.2022

Inbound Team Lead

Kuehne + Nagel
08.2018 - 07.2021

Associate of Applied Science - Cybersecurity And Information Assurance

Harford Community College
Brianna Washington