Brianna Webb
Orlando,FL
Summary
Dynamic retail professional with extensive experience at Universal Studios, excelling in customer service and visual merchandising. Proven ability to enhance store presentation and drive sales through effective inventory management and staff training. Recognized for problem-solving skills and fostering team collaboration to achieve high customer satisfaction. Innovative retail sales merchandiser with several years of experience building displays, executing promotions and developing seasonal plans. Strategic thinker and proactive problem solver possessing first-rate organizational, communication and recordkeeping abilities. Well-versed in planning, assembling and stocking product displays and negotiating with retail merchants to improve product exposure. Dependable merchandise associate adept at assembling displays, updating prices and meeting customer demands in high-volume environments. Good time management, communication and organizational skills. Bringing several years of related experience.
Overview
12
12
years of professional experience
Work History
Merchandise Associate
Universal Studios
Orlando, USA
06.2014 - Current
- Assisted customers with product selection and inquiries throughout the retail environment.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Maintained inventory levels by restocking shelves and tracking product availability.
- Collaborated with team members to ensure efficient store operations and customer service.
Key Holder Supervisor
Chapel Hats
Orlando, Florida
03.2023 - 07.2025
- Supervised daily operations and maintained store presentation standards.
- Managed inventory levels and organized stockroom for efficient access.
- Trained new staff on customer service protocols and store policies.
- Provided exceptional customer service to enhance shopping experiences.
- Conducted sales floor meetings to communicate promotions and product knowledge.
Attractions
Walt Disney Company
07.2017 - 01.2025
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
Key Holder
Vera Bradley
01.2021 - 06.2021
- Managed daily store operations and ensured compliance with company policies.
- Assisted in training new staff on customer service standards and product knowledge.
- Oversaw inventory management and organized merchandise displays for optimal presentation.
- Maintained a clean and inviting store environment for customers and staff.
- Collaborated with management to implement promotional strategies and sales initiatives.
- Monitored stock levels and reordered products to meet customer demand effectively.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Jewelry Sales Assistant Manager
Inspire Me Bracelets
08.2020 - 01.2021
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance product presentation and appeal.
- Processed sales transactions accurately using point-of-sale systems and software.
- Engaged with customers to build relationships and encourage repeat business.
- Facilitated inventory management by tracking stock levels and placing orders.
- Supported marketing efforts by promoting new products through in-store events and promotions.
Jewelry Sales
Pearl Factory
01.2020 - 03.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Clerical Assistant
Business Insurance Center
04.2017 - 08.2019
- Managed daily correspondence and communication with clients and insurance providers.
- Organized and maintained filing systems for client documents and policy records.
- Coordinated scheduling for client meetings and internal team discussions.
- Prepared reports and summaries for management regarding client accounts and services.
- Supported the team with data entry tasks using office software applications.
- Handled inquiries from clients, providing information on policies and procedures.
Food and Beverage
Wahlburgers
01.2017 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Prepared and served meals in compliance with health and safety standards.
- Maintained cleanliness of kitchen and dining areas during service hours.
- Operated food service equipment safely and effectively for meal preparation.
Food and Beverage
Seaworld
Orlando, USA
10.2016 - 01.2017
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and presentation for high-quality service.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and equipment.
- Handled cash transactions and processed payments efficiently.
- Addressed customer inquiries and resolved service issues promptly.
Food and Beverage
Walt Disney Company
08.2015 - 10.2016
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and presentation for high-quality service.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained new staff on operational procedures and service standards.
- Addressed customer inquiries and resolved service issues promptly.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2015
Skills
- Customer service
- Visual merchandising
- Sales reporting
- Inventory management
- Staff training
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Critical thinking
- Stock control
- Markdowns and promotions
- Retail experience
- Cash management
- Returns handling
- Pricing and signage updates
- End cap designs
- Product rotation
- Size management
- Merchandise movements
- Display setup
- POS software
- Store organization
- Pricing standards
- Merchandise labeling
Volunteer Experience
- Give Kids The World, 13 years, 04/01/09, Helping serve food and drinks to families, face painting, all the different parties that take place during the week. Putting a helping hand for the families to have a stress-free week to just put all their worries behind them and enjoy their time at the village.
- First Baptist Orlando Church/Camp Orlando, A camp for students in grades 6-12 teaching lessons both bible and life, worship, morning and evening services, multiple rec activities teaching teamwork and bonding skills, all in goal to lead kids to Christ. I was a staff assistant member helping guide students from 7am till midnight for 5 days and giving them life-changing experience.
- Quay Church Women's bible study partnering with foster home families to gather the supplies needed for emergency placements of foster children
Timeline
Key Holder Supervisor
Chapel Hats
03.2023 - 07.2025
Key Holder
Vera Bradley
01.2021 - 06.2021
Jewelry Sales Assistant Manager
Inspire Me Bracelets
08.2020 - 01.2021
Jewelry Sales
Pearl Factory
01.2020 - 03.2020
Attractions
Walt Disney Company
07.2017 - 01.2025
Clerical Assistant
Business Insurance Center
04.2017 - 08.2019
Food and Beverage
Wahlburgers
01.2017 - 03.2017
Food and Beverage
Seaworld
10.2016 - 01.2017
Food and Beverage
Walt Disney Company
08.2015 - 10.2016
Merchandise Associate
Universal Studios
06.2014 - Current
High School Diploma -
Gateway High School