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Personable Customer Service Representative experienced in building relationships and cultivating partnerships to enhance customer satisfaction. Achieved high levels of client rapport through effective communication and problem-solving skills. Focused on contributing to company success by maintaining in-depth product knowledge and delivering exceptional service.

 Customer-focused insurance and operations professional with 15+ years of experience in customer advocacy, claims support, administrative operations, and problem-solving within fast-paced environments. Currently serving as a Customer Service Advocate at MetLife, supporting STD, LTD, FMLA, and ADA-related inquiries through claims intake, active claims servicing, and benefit navigation while maintaining a 96% Quality Assurance average and strong customer satisfaction metrics.  Experienced in managing high-volume workloads, navigating multiple systems simultaneously, documenting sensitive claim information, and resolving complex customer concerns through empathy, critical thinking, and effective communication. Recognized for adaptability and leadership through participation in BPR Lighting rollout initiatives, pre-pilot testing, and peer coaching for AI-supported customer service technologies.  Seeking to leverage strong analytical, organizational, and customer advocacy skills in a disability claims role supporting positive claimant outcomes and operational excellence. 

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.

Brianna Weber

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