Lisa Stoudemire
Dubuque
Summary
Personable Customer Service Representative experienced in building relationships and cultivating partnerships to enhance customer satisfaction. Achieved high levels of client rapport through effective communication and problem-solving skills. Focused on contributing to company success by maintaining in-depth product knowledge and delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Walgreens Boots Alliance
Dubuque
04.2008 - Current
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems and software.
- Educated customers on promotions and loyalty programs to enhance their experience.
- Trained new staff on customer service protocols and company policies.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Adhered to all company guidelines when interacting with customers.
- Upheld privacy and security requirements for customer information.
- Managed incoming calls from customers in a professional manner.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed relationships with customers through friendly conversations.
- Consulted with customers to resolve service and billing issues.
Education
Chicago Vocational High School
Chicago, ILSkills
- Customer service
- Complaint resolution
- Customer relationship management
- Customer education
- Point-of-sale systems
- Product knowledge
- Effective communication
- Active listening
- Problem solving
- Computer proficiency
- Team collaboration
- Employee training
- Time management
- Professional telephone demeanor
- Positive mindset
- Relationship building
- Problem-solving
Timeline
Customer Service Advocate
Walgreens Boots Alliance
04.2008 - Current
Chicago Vocational High School