BRIANNA WILCHAK
Bethlehem,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Successfully handles multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Assistant Director of Scholarships
Northampton Community College
06.2023 - Current
- Manage scholarship assistant- collaborating daily to assure completion of all tasks efficiently and effectively
- Establish performance goals for scholarship assistant and provided feedback on methods for reaching those milestones
- Exceeded goal of awarding $1 million in scholarship funds to over 700 students during 2023-2024 scholarship year
- Set aggressive targets for 2024-2025 scholarship year and review with scholarship team
- Launch revised and redeveloped scholarship application and selection process including advertising and reviewing of scholar’s applications
- Coach students on use of their award to their best advantage and work with financial aid to complete financial transaction of award
- Update organization of agreements pertaining to 275 foundation scholarships to make retrieval of data seamless
- Oversee and plan scholarship student luncheons connecting donor to their scholarship student
- Consult and maintain strong working relationships with other departments on campus such as Vice president and Directors of Admissions, Financial aid, Registration, and Bursar to integrate processes and serve our students the best we can
Scholarship Administrator
Northampton Community College
06.2021 - 06.2023
- Award NCC Foundations current scholarship funds through Blackbaud award management system to NCC students, in 2022-2023 scholarship year over 600 students were awarded over $800,000
- Update all process, produces, guidelines, and marketing material related to scholarships annually
- Assure all data and agreements pertaining to 275 foundation scholarships is accurate and up to date making retrieval of data seamless
- Confirm all scholarship programs comply with IRS regulations and meet donor intent while using best practices in this field
- Steward donors through collection of thank you letter from all scholarship students, sending graduation photos to donors when applicable and hosting scholarship luncheon
- Attend in person and virtual events to talk about scholarships- how to apply, what to expect during scholarship selection process, and timeline of when students will receive award
- Work with Financial aid department to update student accounts with scholarship award
- Utilize Workday to review student accounts to gather any information needed in scholarship selection process
- Log all communication with donors in Raiser’s Edge to create communication history for others to be on the same page
- Complete Blackbaud raisers edge and award management trainings as needed
Admissions Representative
Lehigh Carbon Community College
02.2019 - 06.2021
- Recruit all students interested in LCCC specifically guest and adult learners ages 20-24
- Understand students’ strengths and skills to help identify potential career pathway for students that are undecided on their major
- Serve on search committees for open positions within department reviewing resumes and contributing to final recommendation for position
- Work with enrollment coaches and provided them daily tasks and students to work with
- Provide training with hangout on list view features in Target X
- Conduct admissions meetings regarding application process, placement testing, financial aid, and academic advising for students and their families
- Coordinate on-campus tours and events for prospective students, applicants, and their families
- Create and facilitate Virtual zoom events with breakout rooms for prospective students
- Develop and maintain relationships with high schools and community by giving presentations, hosting application days, placement testing days, and representing LCCC at community events
- Utilize TargetX to generate reports to track students progress regarding where they are in enrollment process and assist them moving forward
- Log all meetings, phone calls, and emails with students in Salesforce to develop communication history
- Serve as I-Care Mentor for student athletes at LCCC
- Researched and developed Admissions recruitment event schedule shared department wide
Accounts Payable and Retail Manager
Aqua Pools and Spa Supply, Inc.
05.2016 - 02.2020
- Manage all aspects of Aqua Pools alongside general manager including vendor transactions and payables, bi-weekly earnings average $40,000-50,000
- Effectively handle customer and employee concerns
- Hire and train new associates, and create schedules
- Handle payroll for 20 employees totaling $60,000 per month
- Oversee inventory and place orders to ensure available stock in all items
Sales Associate
Fastenal
01.2018 - 04.2018
- Fulfilled 50-60 orders weekly to be delivered to customers
- Placed orders for customers ranging from $500-$3000 worth of supplies and material
- Provided customer service via telephone and in person pertaining to questions about orders and parts.
Accounts Receivable Manager and Scheduler
Aqua Pools and Spa Supply, Inc.
05.2014 - 05.2016
- Prepared accurate invoices to be sent out to customers 50-70 invoices weekly
- Supervised 3 crews with 2 technicians each, to ensure customer orders and service contracts are completed in timely manner
- Scheduled weekly service appointments throughout the Lehigh valley and surrounding areas in an efficient manner and distribute between 3 different technician crews
- Deliver strong customer service to all on the phone.
Cashier and Floor Associate
Stein Mart
10.2012 - 05.2014
- Provided excellent customer service, received payment, and issued proof of purchase
- Counted money before and after shifts, checking for accuracy
- Communicated with customers on the floor, informed them on what we had to offer, and guided them to desired products.
Cashier
Aqua Pools and Spa Supply, Inc.
05.2012 - 05.2014
- Provided fast and friendly customer service in person and on the phone
- Completed all cash and credit card transactions, handling an average of $2,000+ daily
- Organized and labeled inventory for purchase.
Education
MBA - Organizational Leadership
Eastern University
Wayne, PA03.2025
Bachelor of Science in Business Management and Marketing -
The Pennsylvania State University
University Park, PA12.2018
Skills
- Blackbaud Raisers Edge and Award Management
- Salesforce CRM Software
- Workday
- Leadership
- Customer Service
- Task Delegation
- Team Communication and Collaboration
- Data Management
- Data Analysis
Professional Development
PACAC Summer Institute for Admissions Representatives and College Counselors, 07/2019
Timeline
Assistant Director of Scholarships
Northampton Community College
06.2023 - Current
Scholarship Administrator
Northampton Community College
06.2021 - 06.2023
Admissions Representative
Lehigh Carbon Community College
02.2019 - 06.2021
Sales Associate
Fastenal
01.2018 - 04.2018
Accounts Payable and Retail Manager
Aqua Pools and Spa Supply, Inc.
05.2016 - 02.2020
Accounts Receivable Manager and Scheduler
Aqua Pools and Spa Supply, Inc.
05.2014 - 05.2016
Cashier and Floor Associate
Stein Mart
10.2012 - 05.2014
Cashier
Aqua Pools and Spa Supply, Inc.
05.2012 - 05.2014
MBA - Organizational Leadership
Eastern University
Bachelor of Science in Business Management and Marketing -
The Pennsylvania State University
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