Brianna Wilcox
Hazlehurst,GA
Summary
Accomplished Account Manager with a proven track record at South GA Coatings, enhancing vendor relations and optimizing expense control. Leveraged account servicing and interpersonal skills to achieve significant improvements in customer satisfaction and sales development. Expert in sales reporting and territory management, consistently exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Account Manager
South GA Coatings
01.2019 - Current
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Operations Officer
Vapple Products
01.2019 - 11.2023
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
Multi-Line Insurance Agent
COUNTRY Financial
10.2015 - 01.2019
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Skills
- Account Servicing
- Sales Development
- Territory Management
- Vendor Relations
- Expense Control
- Sales Reporting
Timeline
Account Manager
South GA Coatings
01.2019 - Current
Operations Officer
Vapple Products
01.2019 - 11.2023
Multi-Line Insurance Agent
COUNTRY Financial
10.2015 - 01.2019
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