Brianna Williams
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Lead Barista
Starbucks
08.2022 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created superlative experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Customer Service Associate
Burlington
01.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Cashier
Dollar General
05.2021 - 08.2021
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Associate
Follett Higher Education
01.2021 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Receptionist
Harris County Schools
08.2018 - 05.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA07.2024
Skills
- Safety Regulation Compliance
- Cleanliness and Sanitation
- Company Guidelines
- Verbal and Written Communication
- Food and Beverage Service
- Guest Services
- Team Oversight
- Complex Problem-Solving
Affiliations
- American Sign Language Club
2023
- National Council of Negro Women
2023
- Softer Touch Community Sisterhood
2022-Current
- Georgia State University Rowing Team
2022-2022
Timeline
Lead Barista
Starbucks
08.2022 - Current
Customer Service Associate
Burlington
01.2022 - 05.2022
Customer Service Cashier
Dollar General
05.2021 - 08.2021
Customer Service Associate
Follett Higher Education
01.2021 - 05.2021
Receptionist
Harris County Schools
08.2018 - 05.2019
Bachelor of Science - Criminal Justice
Georgia State University