Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Williams

Grand Rapids

Summary

Human Services Worker with extensive experience in supporting diverse populations, including adults and children facing various challenges. Expertise in case management, client advocacy, and crisis intervention, emphasizing collaborative problem-solving. Achievements include successful implementation of person-centered approaches and evidence-based practices that enhanced community outcomes. Strong communicator with clients, families, and multidisciplinary teams to ensure effective service delivery.

Overview

12
12
years of professional experience

Work History

Office Associate

Rogers & Hollands Jewelers
Grand Rapids
07.2023 - 04.2025
  • Processed customer orders by verifying payment information and preparing shipping labels.
  • Closed guest sales to enhance revenue generation.
  • Submitted service tickets for merchandise to improve order accuracy.
  • Conducted bank deposits to ensure financial integrity.
  • Managed inventory projects to optimize stock levels.
  • Maintained vendor contacts for efficient order fulfillment.

Family Residential Advocate

Safe Haven Ministries
Grand Rapids
02.2021 - 01.2025
  • Maintained accurate client records, ensuring all documentation was up-to-date according to agency standards.
  • Monitored residential facilities for compliance with applicable regulations.
  • Provided crisis intervention services and support to victims of domestic violence and human trafficking
  • Coordinated transportation arrangements between shelters or other locations when necessary.
  • Supported survivors in filing protective orders against perpetrators of abuse.
  • Conducted intakes with new clients, gathering information on their needs and goals.
  • Responded promptly and compassionately to emergency calls from residents of the facility.
  • Facilitated community support groups on domestic violence education and relationship abuse

Kids First House Manager

D.A. Blodgett - St. Johns
Grand Rapids
06.2017 - 06.2020
  • Oversaw intake and discharge processes, ensuring accurate completion of all paperwork.
  • Managed project planning and daily progress reporting for team of employees.
  • Delegated tasks to staff, establishing clear priorities and goals.
  • Collaborated with therapists, probation officers, and foster care workers to enhance workflow efficiency.
  • Facilitated weekly team meetings to promote collaboration and maintain quality of care.
  • Advocated for youth needs based on behavioral observations and documented records.

Youth Development Specialist

D.A. Blodgett St Johns
Grand Rapids
03.2013 - 06.2017
  • Established a safe environment where clients are free from abuse or neglect while promoting their autonomy.
  • Organized recreational activities that encouraged social interaction among peers.
  • Provided direct care to individuals with mental health and and or developmental disabilities in residential settings.
  • Attended trainings related to behavioral health topics such as trauma-informed care, positive behavior supports.
  • Monitored client safety through observation and communication with family members or guardians.
  • Assisted clients with daily living activities such as hygiene, meal preparation, medication administration, and housekeeping.
  • Provided crisis intervention when needed, including de-escalation techniques and referrals for additional services.

Education

Bachelor of Science - Social Work

Western Michigan University
Kalamazoo, MI
05-2027

High School Diploma -

East Kentwood High School
Grand Rapids, MI
05-2008

Associate of Arts - Pre- Social Work

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Strong interpersonal skills
  • Crisis intervention
  • Client advocacy
  • Case management
  • Team collaboration
  • Documentation and reporting
  • Staff management
  • Computer skills
  • Continual professional development

Timeline

Office Associate

Rogers & Hollands Jewelers
07.2023 - 04.2025

Family Residential Advocate

Safe Haven Ministries
02.2021 - 01.2025

Kids First House Manager

D.A. Blodgett - St. Johns
06.2017 - 06.2020

Youth Development Specialist

D.A. Blodgett St Johns
03.2013 - 06.2017

Bachelor of Science - Social Work

Western Michigan University

High School Diploma -

East Kentwood High School

Associate of Arts - Pre- Social Work

Grand Rapids Community College

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