Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Williams

Jacksonville

Summary

Resourceful and adaptable administrative professional with over 2 years of experience supporting healthcare offices, legal intake operations, and customer-facing environments. Proven ability to manage high-volume workflows while maintaining professionalism under pressure, consistently delivering empathetic and efficient service. Eager to leverage strong organizational and communication skills within a dynamic, growth-oriented team that values innovation and collaboration. Committed to contributing positively to team objectives and enhancing operational efficiency through dedicated support.

Overview

4
4
years of professional experience

Work History

Legal Intake Specialist

Farah & Farah
09.2024 - Current
  • Conduct detailed client intakes for personal injury and other legal cases.
  • Maintain accuracy in sensitive documentation and scheduling for attorneys.
  • Provide compassionate client support while managing a fast-paced workflow.
  • Support as a backup lead assisting with training and workflow coordination during lead absence.
  • Increase customer satisfaction with timely follow-ups, ensuring all necessary documentation is collected and processed promptly.
  • Maintain high levels of accuracy and compliance in data entry, ensuring all information is correctly entered into the required systems.
  • Adapt quickly to new software programs that the firm utilizes for data entry, record-keeping, and appointment scheduling.
  • Contribute to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.

Administrative Assistant

Nephrology Consultants
11.2023 - 07.2024
  • Performed scheduling, insurance verification, and front desk operations.
  • Supported multiple providers with urgent referrals, hospital calls, and EMR updates.
  • Balanced professionalism with patient-centered communication.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.

Sales Associate

AYR Wellness
06.2023 - 01.2024
  • Provided knowledgeable and compliant customer service in a regulated medical dispensary.
  • Maintained up-to-date product knowledge and ensured a positive experience for diverse clientele.
  • Followed strict safety, ID verification, and confidentiality procedures.

Customer Service Representative

University of Florida Health (Orthopedic Department)
11.2022 - 05.2023
  • Verified all patient demographics and insurance
  • Colleted copays and coinsurance at the time of check in
  • Scheduled appointments, processed referrals, and communicated with providers efficiently
  • Delivered high-level support across multiple specialty teams.
  • Handled high call volumes with professionalism and empathy.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

To-Go Specialist

Carrabba’s Italian Grill
08.2021 - 06.2022
  • Promoted to To Go Specialist after five months due to strong skills and work ethic
  • Prepped orders for delivery.
  • Maintained a clean station to comply with food safety guidelines.
  • Answered phone calls in a promptly manner.

Hostess

Carrabba's Italian Grill
03.2021 - 08.2021
  • Welcomed and seated guests, managed reservations, and handled takeout orders.
  • Maintained excellent communication under pressure.
  • Maintained guest seating, cleanliness, and flow during peak hours.
  • Delivered consistent, friendly customer service in a fast-paced environment.

Education

Associate of Arts - Biomedical Sciences

Florida State College
Jacksonville, FL
12-2022

High School Diploma -

First Coast Christian School
Jacksonville, FL
05-2020

Skills

  • Patient Scheduling & Intake
  • Customer Service & Communication
  • Insurance Verification
  • EMR / EHR Systems
  • Legal Intake Procedures
  • Confidentiality & HIPAA Compliance
  • Time Management & Multitasking

Timeline

Legal Intake Specialist

Farah & Farah
09.2024 - Current

Administrative Assistant

Nephrology Consultants
11.2023 - 07.2024

Sales Associate

AYR Wellness
06.2023 - 01.2024

Customer Service Representative

University of Florida Health (Orthopedic Department)
11.2022 - 05.2023

To-Go Specialist

Carrabba’s Italian Grill
08.2021 - 06.2022

Hostess

Carrabba's Italian Grill
03.2021 - 08.2021

Associate of Arts - Biomedical Sciences

Florida State College

High School Diploma -

First Coast Christian School

Similar Profiles

CREATE PROFILE