BRIANNA WILLIAMS
Atlanta
Summary
Dedicated science and technical support professional with a strong foundation in biology, chemistry, and clinical laboratory operations. Experienced in advanced troubleshooting, customer-facing technical support, quality systems, and data-driven problem solving. Demonstrated ability to communicate complex technical information clearly to both technical and non-technical audiences. Seeking admission to a master's program to further develop analytical, research, and leadership expertise.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist II
QuidelOrtho
12.2023 - Current
- Provided advanced technical support for clinical laboratory assays and diagnostic instruments via phone and email, ensuring timely remote resolution and high customer satisfaction.
- Led structured troubleshooting for complex instrument and assay issues using analytical methodologies to identify root causes and implement corrective actions.
- Applied clinical laboratory knowledge to interpret test significance and guide laboratory professionals in resolving technical challenges.
- Managed detailed case documentation in compliance with cGMP, quality systems, and regulatory requirements, ensuring accuracy and traceability.
- Collaborated with cross-functional teams including field service engineers, quality operations, sales representatives, and global technical support teams.
- Delivered clear, professional technical explanations to laboratory staff, clinicians, and non-technical users.
- Supported continuous quality improvement initiatives and modeled ethical, customer-focused service practices.
- Maintained up-to-date technical and procedural knowledge and assisted with peer or end-user training as needed.
- Technical Solutions Center
Analytical Chemist
Catalyst Nutraceuticals
04.2023 - 12.2023
- Created SOPs, technical reports, and presentations to communicate research progress and analytical findings.
- Prepared test solutions, compounds, and reagents to support laboratory testing and analysis.
- Assessed chemical compounds using chromatography, spectroscopy, and spectrophotometry.
- Maintained and troubleshot laboratory instruments to ensure precision, accuracy, and operational readiness.
- Mentored associates and scientists in laboratory techniques and best practices.
- Evaluated and improved laboratory safety procedures to maintain regulatory compliance.
Molecular Technologist
Tempus Labs
10.2021 - 04.2023
- Performed routine molecular testing, quality control, calibration, and maintenance in accordance with laboratory standards.
- Analyzed experimental data to validate adherence to specifications and regulatory requirements.
- Inspected laboratory devices, conducted basic maintenance, and escalated complex technical issues as needed.
- Followed strict policies and procedures to promote a safe, compliant laboratory environment.
Pharmacy Technician
Wegmans Food Markets
08.2014 - 09.2021
- Prepared and verified medications and prescriptions for patients.
- Completed and maintained accurate patient documentation.
- Communicated technical and medical information clearly to patients and healthcare professionals.
- Supported a fast-paced environment with strong attention to detail and customer service.
Education
Bachelor of Arts - Biology & Chemistry
Niagara University
Niagara Falls, NYSkills
- Technical and clinical troubleshooting
- Data analysis and accurate documentation
- Customer and stakeholder communication
- Laboratory instrumentation and maintenance
- Quality systems (cGMP, SOPs, compliance)
- Microsoft Office and Excel
- Time management and multitasking
- Cross-functional collaboration
- Advanced troubleshooting
- Laboratory compliance standards
- Effective communication
- Problem solving
- Training support
- Data recovery
Timeline
Technical Support Specialist II
QuidelOrtho
12.2023 - Current
Analytical Chemist
Catalyst Nutraceuticals
04.2023 - 12.2023
Molecular Technologist
Tempus Labs
10.2021 - 04.2023
Pharmacy Technician
Wegmans Food Markets
08.2014 - 09.2021
Bachelor of Arts - Biology & Chemistry
Niagara University