Zachary Campbell
Salt Lake City
Summary
Dedicated professional with expertise in technical troubleshooting, estimating processes, and customer relationship management. Proven ability to develop strategies that enhance operational efficiency and improve support processes through effective training sessions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Specialist II
Verisk
Lehi
08.2024 - Current
- Collaborated with team members to enhance support processes and streamline documentation.
- Communicated complex technical information to non-technical users clearly.
- Executed special projects to optimize case dispositioning and completed cross-training in Billing department.
- Completed the level 1, 2, and 3 Xactimate Certification Exams.
- Attended Verisk's Elevate conference as a Technical Support Representative.
- Became the fastest employee to meet the Level 2 Technical Support Specialist in company history.
- Conducted training sessions on company policies and procedures.
- Led training sessions on company policies and procedures to support staff development.
Soup Stone Consulting
Self-employeed
Denver
05.2023 - Current
- Developed IT strategies aligned with business needs to drive growth.
- Delivered IT support to small businesses and families, enhancing operational efficiency.
- Provided feedback on current IT implementations to identify areas for improvement.
Master Computer Build Technician
PC Laptops
Murray
02.2024 - 08.2024
- Diagnosed hardware issues and delivered effective solutions for customer devices.
- Repaired and replaced faulty components in laptops and desktops with efficiency.
- Conducted software installations and updates across various operating systems.
- Replaced defective components as necessary to ensure optimal performance.
Education
Bachelor of Science - Computer Science
Western Colorado University
Gunnison, CO05-2023
Skills
- Xactimate level 3 certification
- Technical troubleshooting
- Hardware diagnostics
- Software installation
- IT strategy development
- Process improvement
- Customer relationship management
- Technical documentation
- Account management
- Customer support
Certification
- Xactimate Level 1
- Xactimate Level 2
- Xactimate Level 3
Timeline
Technical Support Specialist II
Verisk
08.2024 - Current
Master Computer Build Technician
PC Laptops
02.2024 - 08.2024
Soup Stone Consulting
Self-employeed
05.2023 - Current
Bachelor of Science - Computer Science
Western Colorado University