Brianna Wiltsey
Vancouver,WA
Summary
Dedicated and self-motivated professional seeking a challenging long-term position that fosters growth and development. Recognized for exceptional honesty and outstanding customer service skills, along with strong organizational abilities and effective time management. Proven capacity to multitask while consistently maintaining a positive attitude, ensuring productivity and efficiency in all endeavors. Committed to contributing to team success and enhancing overall customer satisfaction through a diligent work ethic and proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Senior Patient Care Coordinator
Providence Neurological Specialties
Portland, OR
07.2021 - Current
- Oversaw and coordinated comprehensive referral processes for a high-volume medical practice.
- Facilitated smooth operations through accurate data entry, effective billing coordination, and thorough insurance verification.
- Oversaw creation of patient charts while ensuring demographic information was comprehensive. Coordinated with medical facilities to obtain necessary records for referrals. Enhanced patient data management processes to improve efficiency.
- Facilitated communication with insurance companies and referring provider offices to ensure timely referral authorization and coordination of care.
- Managed the process of obtaining prior authorizations from insurance companies, streamlining approvals for specialty procedures and treatments.
- Evaluated referral trends and utilization patterns to uncover potential areas for process optimization and financial savings.
- Facilitated effective communication channels among primary care providers and specialists to enhance patient care coordination.
- Oversaw accurate and organized management of referral documentation within electronic health record system.
- Monitored pending referrals to guarantee timely completion.
- Assisted in the development of departmental policies, procedures, and standards for improved patient care coordination.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures
Patient Relations Representative
Providence Neurological Specialties
Portland, OR
11.2016 - 07.2021
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Monitored waiting areas to ensure patients were seen promptly and provided updates on any delays or changes in schedule
- Coordinated with medical personnel to ensure timely scheduling of urgent appointments and accommodate unique patient needs.
- Addressed patient inquiries regarding appointment availability, rescheduling, and cancellations with promptness.
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients.
- Delivered exceptional customer service by professionally and empathetically addressing patient concerns.
- Developed and delivered training materials for new staff, ensuring effective understanding of scheduling system and departmental procedures.
- Collaborated with billing department to ensure accurate verification of insurance coverage prior to scheduled appointments.
- Oversaw administrative functions by coordinating medical record faxing, streamlining paperwork processing, and handling patient inquiries.
- Educated patients on treatment options and procedures, fostering informed decision-making.
- Trained new staff on best practices in patient relations for consistent service quality.
- Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
Physical Therapy Aide
Providence Rehabilitation Center
Portland, OR
10.2013 - 11.2016
- Assisted Physical and occupational therapists in both inpatient and outpatient environments.
- Coordinated daily therapy schedules for inpatient occupational and physical therapists, ensuring effective resource allocation and patient support.
- Monitored and replenished inventory of supplies and equipment, guaranteeing availability for effective therapy sessions.
- Prepared treatment areas for patients by setting up equipment making sure to keep exam areas clean and organization
- Facilitated patient care by assisting physical therapists in implementing treatment protocols and exercises.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Assisted physical therapists with patient care and rehabilitation exercises.
- Prepared treatment rooms by setting up equipment and ensuring readiness for sessions.
- Supported patients in performing therapeutic activities under supervision.
- Collaborated with staff to improve workflow efficiency within the clinic.
Education
Associate of Science - Medical Assisting
Pioneer Pacific College
OR06-2024
Skills
- Strong attention to detail
- Efficient in handling multiple tasks
- Compassionate patient support
- Commitment to patient safety
- Creative problem solving
- Proficient in EPIC and Microsoft applications
- Attentive listening
- Verbal and written communication
- Office administration
Timeline
Senior Patient Care Coordinator
Providence Neurological Specialties
07.2021 - Current
Patient Relations Representative
Providence Neurological Specialties
11.2016 - 07.2021
Physical Therapy Aide
Providence Rehabilitation Center
10.2013 - 11.2016
Associate of Science - Medical Assisting
Pioneer Pacific College