Mindy Zamarripa
Crowley,TX
Summary
Driven Senior Patient Care Coordinator with a proven track record of 17 years at WellMed Medical Management - United Health Group, excelling in patient records management and exceptional customer service. Demonstrated ability to improve patient care coordination efficiency by leveraging technology and databases, ensuring meticulous attention to detail and organization. Achieved a significant increase in patient satisfaction through dedicated multitasking and reliable communication.
Overview
17
17
years of professional experience
Work History
Senior Patient Care Coordinator
WellMed Medical Management - United Health Group
12.2007 - Current
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Mentored junior staff members, fostering a positive work environment centered on teamwork and collaboration.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Provided excellent customer service to patients and medical staff.
- Coordinated transportation to get patients to and from medical appointments.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Medical Assistant Certificate -
High Tech Institute
Irving, TX08.2006
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05.2004
Skills
- Comfort with Technology and Databases
- Customer Service
- Patient Records Management
- Punctual and Hardworking
- Spreadsheet Tracking
- Quality Assurance
- Multitasking Abilities
- Reliability and Dedication
- Attention to Detail
- Organization and Time Management
- Compliance Monitoring
- Scheduling Coordination
Timeline
Senior Patient Care Coordinator
WellMed Medical Management - United Health Group
12.2007 - Current
Medical Assistant Certificate -
High Tech Institute
High School Diploma -
South Grand Prairie High School
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