Brianna Winfrey

Work History

ADP

08.2022 - 03.2024

Successfully managed scheduling and tracking for multiple business units across 4 countries
Efficiently analyze and adjust available resources to support client demand
Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
Monitored project progress, identified risks and took corrective action as needed.
Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Improved project efficiency by streamlining communication and collaboration among team members.

Optum

01.2020 - 08.2022

Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.

CFFHC

04.2010 - 10.2014

Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
Developed and maintained strong working relationship with referral sources to streamline processing.