Brianna Wirtz
Waukee,IA
Summary
Organized and dependable team player who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Godfather's Pizza
09.2015 - Current
- Supervised day-to-day operations in front of house and back of house to meet performance, quality and service expectations.
- Develop and maintain a strong focus on guest satisfaction by ensuring exceptional customer service, addressing customer concerns, and resolving any issues in a professional and timely manner.
- Monitored cash intake and deposit records.
- Offered any assistance to customers and employees during high volume periods.
- Trained employees to ensure an enjoyable, yet professional environment.
- Monitored schedules and provided help involving call-outs.
- Providing positive reinforcement when necessary to boost company morale.
Server/Bartender/Trainer
Applebee's Grill + Bar
06.2021 - 07.2023
- Ensure guest satisfaction by providing thriving hospitality through the guest journey.
- Served food and beverages promptly while attending to customer needs.
- Experience with POS system to place orders and cash out orders correctly.
- Maintained a clean and organized dining space for customers
- Explained all menu items appropriately to guests and made suggestions if there were any allergy concerns.
- Trained new and promoted employees to achieve company goals and excellence in their position, especially during high volume periods.
- Multitasked between preparing cocktails, serving guests, and answering the phones.
Education
Bachelor of Arts - Psychology
Iowa State University
Ames, IA05.2023
Associate of Arts - Psychology
Des Moines Area Community College
Ankeny, IA05.2021
Skills
- Money Handling
- Staff Management
- Customer Relations
- Team Motivation
- POS systems
- Upselling
- Safe Food Handling
- Beverage Preparation
- Quality Control
- Menu Memorization
- Sales Expertise
- High-Volume Dining
Timeline
Server/Bartender/Trainer
Applebee's Grill + Bar
06.2021 - 07.2023
Assistant Manager
Godfather's Pizza
09.2015 - Current
Bachelor of Arts - Psychology
Iowa State University
Associate of Arts - Psychology
Des Moines Area Community College
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