Brianna Woodard
Roopville,GA
Summary
Dedicated Business Management Undergraduate with 6+ years of experience in the customer service industry, gaining valuable and transferable skills in relationship building, management, and working with diverse populations; gaining a strong track record of quickly and effectively learning and adapting in new, complex situations. Eager to leverage a diverse range of talents in a new and engaging professional setting.
Overview
8
8
years of professional experience
Work History
Manager
City Tavern
Carrollton, GA
11.2019 - Current
- Successfully managed multiple staff members at any given time by assigning tasks, ensuring that both restaurant and customer standards are met
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations
- Organize and supervise shifts while appraising staff performance and providing feedback to improve productivity
- Responding efficiently to customer complaints and delivering superior service to maximize customer satisfaction.
Shucker’s Oyster Bar
Carrollton, GA
04.2019 - 11.2019
- Communicated with staff to provide good service
- Experience in high volume crowds
- Fast pace service and customer service
Waitress
Irish Bred Pub
Carrollton, GA
08.2017 - 07.2022
- Served and assisted customers with food and beverages
- Identified customer needs by assisting in all aspects
- Handled and fixed complaints and unsatisfied experiences
- Food Sales
Education
Bachelor's degree - Business Management
University of West Georgia
Carrollton, GA12.2021
Skills
- Customer Service
- Microsoft Office
- Leadership
- Management
- Supervising Experience
- Communication skills
- Inventory management
- Performance management
- POS systems
Accomplishments
- Member of Kappa Delta Sorority- August 2018 to December 2021
- Attended regularly scheduled meetings
- Meeting membership requirements such as community service and GPA
- Involvement in philanthropies including Girl Scouts of America and the Prevent Child Abuse America
- Involvement in event planning such as social events and bid day planning
- Held leadership positions as a new member set leader for upcoming members
Timeline
Manager
City Tavern
11.2019 - Current
Shucker’s Oyster Bar
04.2019 - 11.2019
Waitress
Irish Bred Pub
08.2017 - 07.2022
Bachelor's degree - Business Management
University of West Georgia
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