Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brianna Young

Tomball,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager / Mixologist

Red Robin
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Memorized over one hundred different menu items, and helped guide guest guide guest to their ideal dining experience.

Mixologist / Assistant Manager

TGI Fridays
08.2019 - 10.2021
  • Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant

Woodbridge Municipal Courts
02.2017 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported judicial decision-making processes by researching relevant statutes, regulations, or case law upon request from judges or attorneys.
  • Promoted an organized workflow within the court system by accurately recording minutes during hearings and trials.


Education

Assoociates Degree in Criminal Justice - Criminalistics And Criminal Science

Berkeley College
Woodbridge NJ
08.2018

High School Diploma -

Scotch Plains-Fanwood High School
Scotch Plains, NJ
06.2016

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Operations Management
  • Recruiting and interviewing
  • Sales Strategies
  • Budget Management
  • Staff Training and Development
  • Sales Growth
  • Negotiation and Conflict Resolution
  • Microsoft

Accomplishments

  • Supervised team of [30] staff members.
  • Employee of the month 3 consecutive times in a row
  • Achieved one of the highest numbers in the district and received " Quarterly Employee"
  • Able to move up in leadership swiftly
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Able to train individual's in other states

Timeline

Assistant Manager / Mixologist

Red Robin
10.2021 - Current

Mixologist / Assistant Manager

TGI Fridays
08.2019 - 10.2021

Assistant

Woodbridge Municipal Courts
02.2017 - 08.2018

Assoociates Degree in Criminal Justice - Criminalistics And Criminal Science

Berkeley College

High School Diploma -

Scotch Plains-Fanwood High School

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Brianna Young