Brianna Young
Westampton Township,NJ
Summary
Dynamic professional with background in banking, customer cares, quality control, hands-on patient care and funeral service experience. Skilled in analytical thinking and interpersonal communication, I foster relationships and deliver exceptional service, ensuring compliance and care in every interaction. Committed to continuous improvement and compassionate support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pre-Arrangement Advisor
Neptune Cremation Society
10.2024 - Current
- Aid families in pre-planning funeral expenses, for loved ones or themselves
- Ensure all families are nurtured through personalized pre-need, at-need care and after-care support
- Retain relationships with families through clear and transparent communication
Embalmer/Funeral Director
McGuinness Funeral Home
08.2022 - 10.2024
- Received positive feedback from families for the care and dignity given to their loved ones during the embalming process.
- Prepared remains for services, viewings, and cremations.
- Ensured legal compliance by accurately completing required documentation for each case.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Completed two year internship August 2022-August 2024
Team Manager-II Loan Servicing
TD Bank
03.2022 - 08.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Manage a team consisting of 20-35 members
Facilitator - Human Resources
TD Bank
06.2020 - 03.2022
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Work with line of business to improve new training material. processes and procedures
Resource Officer
TD Bank
09.2019 - 06.2020
- Promoted a culture of continuous improvement encouraging employees to suggest innovative ideas for better resource management practices.
- Handle escalated customer concerns and ensures a solution is provided.
- Maintained detailed records of resource usage, identifying trends for future planning purposes.
Banking Specialist II - FSG/CLSS
TD Bank
07.2017 - 09.2019
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Transition Team Manager
TD Bank
08.2016 - 07.2017
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensures necessary due diligence is taken to support the accuracy of all customer transactions
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Banking Specialist I
TD Bank
12.2015 - 08.2016
- Take ownership of customer concerns and resolves customer issues at first point of contact
- Ensures necessary due diligence is taken to support the accuracy of all customer transactions
- Contributing to the business by establishing relationships with every contact and providing legendary experiences
Nursing Assistant
Acuity Specialty Hospital
10.2014 - 12.2015
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Associate of Science - Mortuary Science
Eastwick College - Hackensack
Hackensack04-2024
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ05-2014
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Interpersonal Communication
- Influential Leadership
- Advanced in Microsoft Applications
- Adaptability
Certification
- Basic Life Support Certification (BLS) | December 2022
- Licensed Practitioner of Mortuary Science | N.J. Lic. No. 5463 | 23JP00546300
- Licensed Practitioner of Mortuary Science | Pennsylvania | FD139872
Timeline
Pre-Arrangement Advisor
Neptune Cremation Society
10.2024 - Current
Embalmer/Funeral Director
McGuinness Funeral Home
08.2022 - 10.2024
Team Manager-II Loan Servicing
TD Bank
03.2022 - 08.2022
Facilitator - Human Resources
TD Bank
06.2020 - 03.2022
Resource Officer
TD Bank
09.2019 - 06.2020
Banking Specialist II - FSG/CLSS
TD Bank
07.2017 - 09.2019
Transition Team Manager
TD Bank
08.2016 - 07.2017
Banking Specialist I
TD Bank
12.2015 - 08.2016
Nursing Assistant
Acuity Specialty Hospital
10.2014 - 12.2015
- Basic Life Support Certification (BLS) | December 2022
- Licensed Practitioner of Mortuary Science | N.J. Lic. No. 5463 | 23JP00546300
- Licensed Practitioner of Mortuary Science | Pennsylvania | FD139872
Associate of Science - Mortuary Science
Eastwick College - Hackensack
High School Diploma -
Rancocas Valley Regional High School
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