Brianna Young
Summary
Detail-oriented professional with a background in hospitality and food service. Skilled in effective communication and quality control, consistently ensuring guest satisfaction and efficient operations. Ready to leverage expertise to enhance service quality.
Overview
3
3
years of professional experience
Work History
Hotel Housekeeper
IHG Hotels & Resorts
Binghamton
02.2025 - 05.2026
- Cleaned guest rooms and public areas to maintain hotel standards.
- Replenished supplies and amenities in guest accommodations daily.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Engaged with guests courteously while fulfilling housekeeping requests.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Provided excellent customer service by responding quickly to inquiries.
Crew Member
McDonald's
Endicott
10.2023 - 02.2025
- Operated cash register and handled customer transactions efficiently.
- Delivered excellent customer service by addressing inquiries and concerns promptly.
- Stocked supplies and managed inventory levels in designated areas.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in training new crew members on operational procedures.
Education
Associate of Applied Science - Marketing
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer service
- Effective communication
- Time management
- Time management abilities
- Task prioritization
- Quality control
- Multitasking capacity
- Professional and courteous
- Efficient speed
Timeline
Hotel Housekeeper
IHG Hotels & Resorts
02.2025 - 05.2026
Crew Member
McDonald's
10.2023 - 02.2025
Associate of Applied Science - Marketing
Southern New Hampshire University