Brianna Zysk
Warminster ,PA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server/Head Bartender
Viva Los Tacos
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Library Assistant
University of Pittsburgh
05.2023 - 08.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Wait Staff
Erickson Living
11.2019 - 07.2022
- Cultivated warm relationships with regular customers.
- Offered companionship and kindness to elderly customers.
- Provided compassionate and attentive service to elderly residents in a senior living community, ensuring their comfort, dignity, and satisfaction.
- Delivered meals to residents according to dietary restrictions and preferences, assisting with feeding when necessary, and ensuring cleanliness during and after meals.
- Supported residents with mobility challenges by helping them to dining areas or assisting with physical tasks during meal times.
- Engaged in regular communication with residents to monitor well-being, provide companionship, and address any concerns or special requests.
Clubhouse Server/Banquet Server
Common Wealth National Golf
04.2021 - 08.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
Education
Bachelor of Arts - Communication Sciences And Disorders
University of Pittsburgh
Pittsburgh, PA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
Timeline
Library Assistant
University of Pittsburgh
05.2023 - 08.2023
Server/Head Bartender
Viva Los Tacos
10.2021 - Current
Clubhouse Server/Banquet Server
Common Wealth National Golf
04.2021 - 08.2021
Wait Staff
Erickson Living
11.2019 - 07.2022
Bachelor of Arts - Communication Sciences And Disorders
University of Pittsburgh
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