Brianna "Bri" Ayala
Westminster,CO
Summary
Management professional with over 11 years of experience in customer service and team leadership in hospitality and retail sectors. Successfully managed operations for teams exceeding 100 employees, enhancing guest satisfaction through effective conflict resolution strategies. Expertise in marketing, staff training, and operational efficiency, focused on driving sales and improving customer experiences. Authorized to work in the U.S. for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Business Manager
Living Spaces
Thornton, Colorado
10.2024 - Current
- Managed day-to-day operations, including budgeting, forecasting, and resource allocation
- Implemented cost-saving measures that resulted in a reduction in operational expenses
- Analyzed market trends and competitor activities to identify new business opportunities
- Conducted regular performance evaluations for staff members, providing feedback for improvement
- Implemented employee training programs to enhance skills and improve productivity levels
- Utilized data analytics tools to track sales performance metrics and make data-driven decisions
- Managed customer complaints effectively, resolving issues promptly to maintain high levels of customer satisfaction.
- Developed strategies for improving profitability through cost-control measures.
- Increased overall productivity by implementing efficient workflow systems.
Front Desk Supervisor
The DoubleTree by Hilton
Westminster, CO
06.2022 - 11.2024
- Held dual titles, responsible for Front Desk operations and staff while concurrently creating marketing events/social media postings, and retaining client accounts
- Was responsible for 40+ employees, 150+ guests/rooms, 4 event spaces, restaurant/bar, and that specific location's social media presence.
- Resolved guest complaints and issues promptly and effectively to ensure high levels of guest satisfaction and minimize negative feedback.
Marketing Director
Double Tree by Hilton
Westminster, Colorado
10.2022 - 10.2024
- Held dual titles, responsible for Front Desk operations and staff while concurrently creating marketing events/social media postings, and retaining client accounts
- Oversaw digital marketing campaigns, optimizing content for various online platforms.
- Developed marketing strategies to enhance brand presence and drive customer engagement.
- Collaborated with cross-functional teams to ensure alignment on promotional activities.
- Managed the marketing budget, allocating resources for maximum impact across initiatives.
Assistant General Manager
Walmart Supercenter
Westminster, CO
11.2018 - 06.2022
- Managed day-to-day operations, including supervision and assignment delegation for 100+ member team.
- Managed returns, exchanges and refunds in accordance with store policies.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Resolved customer questions, issues and complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
General Manager
Best Buy
Westminster, Colorado
01.2017 - 10.2018
- Managed inventory levels and ensured product availability for customers.
- Developed team schedules to optimize staff coverage during peak hours.
- Oversaw training programs to improve employee performance and engagement.
- Implemented strategic initiatives to increase store profitability and sales growth.
- Coordinated with corporate teams on marketing campaigns and promotions.
- Fostered a positive work environment through effective communication and teamwork.
Assistant Manager
Best Buy
Westminster, CO
02.2016 - 01.2017
- Promoted to Assistant Store Manager after one year; held this leadership role for the remainder of my tenure at Best Buy.
- Partnered closely with the Store Manager to oversee daily operations, acting as Store Manager in their absence. Served as Acting Store Manager for the final six months due to a medical emergency causing the Store Manager to delegate all day operations to me.
- Managed key operational tasks including employee scheduling, payroll processing, and store opening/closing procedures.
- Thrived in a fast-paced retail environment, assisting and supporting over 100 customers daily while maintaining excellent service standards.
Team Leader
Chic-Fil-A
Westminster, Colorado
09.2015 - 01.2016
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and maintain workflow.
- Trained new employees on company standards, procedures, and customer service expectations.
- Resolved customer complaints promptly, fostering positive dining experiences for guests.
Cashier
Chick-fil-A
Westminster, CO
06.2015 - 09.2015
- Employee of the month in August, October, and December.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
- Accurately made change for cash transactions.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Associate's Degree (not completed) - Graphic Design
The Art Institute of Colorado
Denver, CO06.2018
High School Diploma -
Westminster High School
Westminster, CO05.2015
Skills
- Customer service and CRM
- Point of sale systems
- Budgeting and forecasting
- Employee training programs
- Retail operations management
- Cost reduction strategies
- Accurate cash handling
- Sales and upselling techniques
- Inventory management systems
- Data analytics expertise
- Team leadership skills
- Marketing and social media
- Digital marketing strategy
- Graphic design and web design
- JavaScript coding
- Visual merchandising
- Event planning
- Performance evaluation methods
- Problem-solving abilities
- Effective communication skills
- Conflict resolution techniques
- Time management proficiency
- Decision-making capabilities
- Cross-functional collaboration
- Adaptability to change
- Critical thinking skills
- Software and systems expertise
- Project management skills
- Resolution-oriented mindset
- Team building
- Staff training and development
- Hotel industry experience
- Grocery industry experience
- Microsoft Office proficiency
- Canva & Prezi proficiency
- Photography expertise
- Adobe Creative Suite
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
Recognized as Employee of the Month at Living Spaces for October and December through a peer‑driven voting process, reflecting strong teamwork, performance, and workplace impact.
Certification
- Driver's License
August 2022 to September 2027
Valid Colorado Driver's License.
Clean driving record.
References
Daniel Gonzales - Cell Phone: (720) 515-9934
My direct supervisor at Wal-Mart; Assistant Store Manager
Jannessa Trejo - Cell Phone: (720) 623-7272
My direct supervisor at the Double Tree; General Manager
Samantha West - Email: mywestdesigns@gmail.com
My direct supervisor at Best Buy; Store Manager
Affiliations
Photography
Timeline
Operations Business Manager
Living Spaces
10.2024 - Current
Marketing Director
Double Tree by Hilton
10.2022 - 10.2024
Front Desk Supervisor
The DoubleTree by Hilton
06.2022 - 11.2024
Assistant General Manager
Walmart Supercenter
11.2018 - 06.2022
General Manager
Best Buy
01.2017 - 10.2018
Assistant Manager
Best Buy
02.2016 - 01.2017
Team Leader
Chic-Fil-A
09.2015 - 01.2016
Cashier
Chick-fil-A
06.2015 - 09.2015
Associate's Degree (not completed) - Graphic Design
The Art Institute of Colorado
High School Diploma -
Westminster High School