BRIANNA CARPENTIERE
Orlando,FL
Summary
Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings. Devoted to giving every consumer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Performance Improvement Project Manager
WellMed Medical Management - United Health Group
09.2022 - Current
- Conducted performance assessments to identify areas of improvement and recommend corrective actions.
- Develop best practice work flows based off of market data and in clinic shadow assessments.
- Collaborated with stakeholders (Regional Managers, Market directors and cross functional teams) to develop, implement, and monitor key performance indicators.
- Developed training materials related to process improvements for managers and staff members.
- Facilitated workshops on best practices in performance management and improvement initiatives.
- Created reports detailing progress towards goals as well as recommendations for further improvements.
- Monitored employee engagement levels through surveys, interviews, focus groups.
- Worked closely with senior leadership teams to ensure alignment between strategy and operations.
Clinic Administrator
WellMed Medical Management - United Health Group
Orlando, FL
09.2021 - 09.2022
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
Marketing Liaison
WellMed Medical Management - United Health Group
03.2020 - 09.2021
- Helped create and coordinate marketing and advertising plans.
- Targeted customers for campaigns and identified appropriate marketing channels.
- Organized and managed promotional events such as community expos, webinars, and doctor/clinic meet and greets.
- Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.
- Conduct team Culture presentations as a culture ambassador
- Analyzed data from various sources to develop insights on our 65+ population preferences and trends in the community
- Identified new opportunities for growth through market research and competitive analysis.
Logistical Support Admin
WellMed Medical Management - United Health Group
05.2018 - 03.2020
- Responsible for providing administrative support to Clinical Quality Analysists (CQAs) and Physician Business Managers (PBMs) for Florida Market (TRC, TPA, ORL, MIA, FTM)
- Manage a team of 11 CQAs (Clinical Quality Analysts) a team of International Medical Graduates who support our contracted providers statewide
- Created presentations using Microsoft PowerPoint for weekly meetings and special events.
- Updated insurance portals regularly with accurate information regarding HEDIS metrics
- Maintained appointment and event calendars for CQA's.
- Assisted with special projects supporting cross functional teams
- Process / Coordinate provider charts, reporting and analysis assignments for CQA to review with providers
- Develop and maintain close working relationships with cross functional and organizational teams
Education
Bachelor of Science - Integrated business
University of Central Florida
Orlando, FLMBA - Business Administration
Touro University Worldwide
Los Alamitos, CASkills
- Statistical Analysis
- Microsoft Excel
- Root Cause Analysis
- Project Management
- Performance improvement
- Quality improvement prioritization
- Performance metrics analysis
Certification
- Six Sigma White Belt
- Six Sigma Yellow Belt
- Six Sigma Green Belt
Timeline
Performance Improvement Project Manager
WellMed Medical Management - United Health Group
09.2022 - Current
Clinic Administrator
WellMed Medical Management - United Health Group
09.2021 - 09.2022
Marketing Liaison
WellMed Medical Management - United Health Group
03.2020 - 09.2021
Logistical Support Admin
WellMed Medical Management - United Health Group
05.2018 - 03.2020
Bachelor of Science - Integrated business
University of Central Florida
MBA - Business Administration
Touro University Worldwide
Affiliations
- Culture Ambassador - UHG 2018-Current
- Ambassador - United Health Care Children's foundation 2018-Current
- Board Member - Backpack Buddies 2021-2022
- Team Lead - WellMed Delivers Program - WellMed Charitable Foundation 2020-2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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