BRIANNA CLAY
Saint Peters,MO
Summary
Dental assistant student with more than six years of healthcare and customer service experience, plus shift-lead hospitality experience. Known for clear communication, accurate documentation, attention to detail, and staying calm in fast-paced environments. Ready to bring dependable, patient-centered support to a dental team.
Overview
7
7
years of professional experience
Work History
Shift Lead Bartender
Narwhal's Crafted
12.2025 - Current
- Led shift operations, prioritized tasks, and supported team during high-volume service to ensure smooth workflow.
- Delivered friendly, attentive service while accurately preparing beverages and addressing multiple guest needs simultaneously.
- Processed payments, operated POS system, resolved customer concerns, and ensured clean, stocked workspace.
Wellness Coordinator
UnitedHealthcare
10.2023 - 12.2025
- Coordinated information with clinical partners to educate members on behavioral health benefits, enhancing member understanding and access.
- Provide network referrals and community resources for mental health and substance-use treatment.
- Provided network referrals and community resources, facilitating access to mental health and substance-use treatment for members.
- Assisted members and providers with complex situations through clear, compassionate follow-up, ensuring resolution and support.
Progressive Customer Service and Sales Roles
UnitedHealthcare
04.2019 - 10.2023
- Member Retention Concierge | Customer Service Advocate | Facilitated inbound sales interactions to promote products and services.
- Managed high-volume calls, clarified benefits and services, and resolved customer concerns to enhance customer satisfaction.
- Maintained precise account records, addressed complaints promptly, and fostered positive member relationships to promote loyalty.
- Achieved service and sales targets by tailoring communication to align with individual customer needs.
Education
Associate of Science - Dental Assistant Program
Accelerated Academy
St Louis11.2026
Associate of Arts - undefined
St. Louis Community College
St Louis05.2026
Skills
- Beverage preparation
- Health and safety compliance
- Patient-centered communication
- Electronic record systems
- Guest interaction techniques
- Transaction record management
- Team leadership
- Organization skills
- Conflict resolution
- POS system management
- Guest service
- Rules enforcement
- Guest relations
- Infection control and sterilization
- Dental anatomy and terminology
- Radiography fundamentals
- Service quality assurance
Personal Information
Title: DENTAL ASSISTANT STUDENT
Timeline
Shift Lead Bartender
Narwhal's Crafted
12.2025 - Current
Wellness Coordinator
UnitedHealthcare
10.2023 - 12.2025
Progressive Customer Service and Sales Roles
UnitedHealthcare
04.2019 - 10.2023
Associate of Arts - undefined
St. Louis Community College
Associate of Science - Dental Assistant Program
Accelerated Academy