Kayla Favereau
Denver,CO
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid customer service achievement paired with demonstrated commitment and integrity. Bringing strong work ethic and excellent organizational skills to any setting. I am seeking employment within a company that can help to broaden my experience while also gaining valuable skill sets in this industry.
Overview
8
8
years of professional experience
Work History
Bartender Shift Lead
The Glenn Bar and Grill
Denver, CO
05.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
Pharmacy Technician
Walgreen's Pharmacy
Denver, CO
01.2021 - 01.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
Liquor Store Associate
C&C liquor
Fort Collins, CO
10.2019 - 08.2021
- Greeted customers, answered questions and provided product knowledge.
- Assisted in stocking shelves with liquor products.
- Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
- Restocked merchandise on shelves as needed.
- Received shipments of new products and checked for accuracy against invoices.
- Checked identification of customers to ensure they met legal drinking age requirements.
- Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
Customer Service Representative
Qualfon
Fort Collins, CO
01.2016 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Dental Hygiene
Front Range Community College
Westminster, CO01-2021
Skills
- Food Service
- Beverage Preparation
- Food Preparation
- Food Running
- Payment Processing
- Suggestive Selling
- Engaging personality
- Salesmanship
- Handling Difficult Customers
- Complex Problem-Solving
- Customer Service
- Wine and liquor expertise
- Team training and development
Timeline
Bartender Shift Lead
The Glenn Bar and Grill
05.2023 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 01.2023
Liquor Store Associate
C&C liquor
10.2019 - 08.2021
Customer Service Representative
Qualfon
01.2016 - 01.2018
Associate of Science - Dental Hygiene
Front Range Community College