BRIANNA DEROSE FEO

Creating customized itineraries and experiences globally in the luxury travel sector with a meticulous approach and a deep understanding of client's desires and preferences. Delivering exceptional service with a personalized approach to meet their discerning needs.

• Managed a portfolio of high-net-worth clients seeking tailored travel experiences to align with their unique interests, preferences, and requirements, ensuring seamless journeys.
• Provided proactive communication and support throughout the travel planning process, addressing any inquiries or concerns promptly and professionally.
• Have procured a breadth of knowledge in destinations, luxury accommodations, unique suppliers, villas, and service providers.
• Developed and maintained strong relationships with key travel suppliers.
• Engage clients and provided high service levels by carefully explaining policy coverages.
• Able to analyze and identify emerging travel trends and destinations to provide individuals with timely and relevant advice.
• Planned and executed corporate events and off-sites for clients ranging from small startups to 400 guest retreats.
• Coordinated all aspects of event planning, including venue selection, budget management, vendor negotiations, and on-site logistics.
• Implemented a streamlined sales process to enhance efficiency and improve customer satisfaction.

Travel Coordinator for Travel 6 Degrees, a luxury boutique (Virtuoso affiliated) company headquartered in Chicago, USA. Creating tailor-made itineraries for a diverse, global clientele. With their foundation geared toward luxury, leisure, and a focus on experiential travel.

• Researched destination, culinary & activity recommendations
• Corresponded with suppliers (hotels, operators & independent guides) to coordinate bespoke travel arrangements.
• Liaised with hotel concierges to make dining, entertainment & ground transportation reservations
• Created and kept client travel documents such as itineraries and invoices updated.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.

Founded and launched the company (www.wellkeptbra), which involved identifying the market opportunity and securing $250K in funding. Designed athleisure wear that was being sold in over 40+ stores nationwide. Subsequently, sold the company.

• Successfully launched the company’s website and e-commerce functionality.
• Provided oversight for the company’s retail sales and direct to consumer strategies, while utilizing marketing and branding strategies to enhance brand awareness.
• Demonstrated people management skills by recruiting and directing a team focused on multiple disciplines, such as production, social media, and sales.
• Revenue increased from $0 - $75K per collection, and sales increased seasonally. The company maintained a renewal rate of 78%.
• Performed administrative duties to include billing, processing checks, making deposits, answering phones, taking payments and end of the day reports.
• Delivered service and support to each customer, paving way for future business opportunities.
• Managed customer complaints and rectified issues to complete satisfaction.