I enjoy organizing in and out of work activities While working for Costco I was the head of the monthly newsletter for all employee I helped others join various clubs and organizations, like going to food banks and collaborating on making decorations for the months of may we did a workplace giving to the children's miracle network where I made a balloon arch for our members
Briannah Santiago
Matthews,NC
Summary
Dynamic professional with a strong background in customer service and membership processing at Costco Wholesale Corp. Proven ability to enhance member satisfaction through effective communication and teamwork. Skilled in data entry and cash handling, consistently ensuring accurate transactions and organized records. Committed to fostering positive relationships and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Membership Clerk
Costco Wholesale Corp
11.2021 - 07.2025
- Assisted members with inquiries and account management to ensure satisfaction.
- Processed new memberships and renewals accurately using membership database software.
- Maintained organized records of member information and transaction history for easy access.
- Collaborated with team members to streamline membership processing procedures and improve efficiency.
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Responded promptly to member concerns, escalating issues as necessary to maintain positive relationships.
Barista
Panera Bread
04.2020 - 11.2021
- Prepared high-quality beverages and food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Trained new team members on coffee preparation techniques and customer service best practices.
- Resolved customer complaints effectively, contributing to improved satisfaction and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Hopewell High School
Huntersville, NCSkills
- Data entry proficiency
- Cash handling experience
- Membership processing
- Teamwork and collaboration
- Customer service
- Time management
- Excellent communication
- Organizational skills
- Team collaboration
- Decision-making
- Customer interaction
- Payment collection
- Telephone etiquette
Interests
Timeline
Membership Clerk
Costco Wholesale Corp
11.2021 - 07.2025
Barista
Panera Bread
04.2020 - 11.2021
Hopewell High School
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