Brianne Leable
Cudahy,WI
Summary
Dedicated and hardworking Retail Operations Manager successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
8
8
years of professional experience
Work History
Retail Operations Manager
The SSA Group
Milwaukee, WI
12.2019 - Current
- Maintained inventory records to ensure accurate stock levels at all times.
- Monitored daily operations, identified issues, and developed solutions accordingly.
- Handled customer inquiries promptly and professionally while providing quality service.
- Managed financial activities including budgeting, labor & payroll, and account payable
- Resolved conflicts between customers and store personnel in a professional manner.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Inspected merchandise displays regularly to ensure they are neat and inviting for shoppers.
- Oversaw merchandising of products across several retail locations throughout the zoo.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Retail Operations Manager
The SSA Group
Milwaukee, WI
11.2017 - 12.2019
- Managed daily operations of retail stores including inventory control, personnel management, and merchandising activities.
- Reviewed weekly and monthly reports to identify areas for improvement in store operations.
- Provided guidance and support to store teams on operational issues such as product knowledge, customer service standards, stock replenishment.
- Planned staffing schedules according to business needs while controlling labor costs within budget parameters.
- Trained new employees on store policies and procedures while providing ongoing coaching and mentoring when needed.
Retail Supervisor
The North Face Inc.
Brookfield, WI
05.2016 - 11.2017
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - Photography
Brooks Institute
Santa Barbara, CA08.2011
Skills
- Inventory Control
- Retail Merchandising
- Assignment Delegation
- Loss Prevention
- Staff Motivation
- Process Improvements
- Retail Management
- Sales Tracking
- Schedule Management
- Teamwork and Collaboration
- Digital Photography
- Photo Editing
- Retouching and Color Correction
- Adobe Photoshop
- Composition
Timeline
Retail Operations Manager
The SSA Group
12.2019 - Current
Assistant Retail Operations Manager
The SSA Group
11.2017 - 12.2019
Retail Supervisor
The North Face Inc.
05.2016 - 11.2017
Bachelor of Arts - Photography
Brooks Institute
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