Hi, I’m
Brianne Mcknight
Direct Care Professional
Kansas City,MO
Summary
Dynamic Direct Support Professional skilled in individualized support planning, client documentation and personalized care and concern for clients' well being. Adept at enhancing client independence through effective behavior redirection and fostering social skills development. Committed to delivering exceptional care and ensuring safety compliance in all aspects of service delivery. Always putting client care at upmost high standards and following through with thorough and attentive workmanship.
Overview
19
years of professional experience
1
Certification
Work History
Supporting Hands LLCRaytown, MO
Direct Support Professional
06.2023 - 07.2025
Job overview
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Developed personalized care plans to meet specific needs and preferences.
- Collaborated with multidisciplinary teams to ensure holistic support for clients.
- Monitored client progress, documenting observations and reporting significant changes.
- Trained new staff on best practices in direct support services and client care techniques.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Comprehensive Mental Health Services INC.Independence, MO
Residential Tech
06.2022 - 11.2023
Job overview
- Assisted clients with daily living activities and personal care tasks to enhance overall well-being.
- Supported therapeutic programs by documenting client progress and participating in treatment planning sessions.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery for individuals in residential settings.
- Implemented safety protocols and maintained a clean, organized environment to promote health standards.
- Monitored client behaviors and reported changes to supervisors for timely interventions and adjustments in care plans.
- Facilitated group activities that encouraged social interaction and skill development among residents.
- Ensured safety compliance by regularly inspecting fire alarms, extinguishers, and other emergency equipment.
- Assisted in administration of medications and worked with pharmacy to replenish medications.
- Supervised Number group home residents in all daily activities of residential program.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
- Documented patient information and care activities in electronic health record.
Comprehensive Mental Health Services INC.Independence, MO
Consumer Access Specialist
11.2021 - 05.2022
Job overview
- Conducted patient intake assessments to ensure accurate data collection and eligibility verification.
- Coordinated scheduling of appointments, optimizing provider availability and patient access.
- Mentored junior staff in best practices for patient engagement and support services delivery.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Collaborated with interdisciplinary teams to ensure timely and appropriate patient care coordination.
- Educated clients about available services offered at the facility, tailoring recommendations based on individual needs.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Mikes Auto RepairGrandview, MO
Service Advisor
09.2009 - 05.2016
Job overview
- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Maintained detailed records of customer interactions and service history for accuracy.
- Educated clients on vehicle maintenance, fostering long-term relationships and trust.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
810 ZoneLeawood, KS
Server
02.2009 - 08.2011
Job overview
- Delivered exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed order processing, accurately inputting customer selections into point-of-sale system.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
54th Street Grill & BarGrandview, MO
Server
12.2006 - 08.2009
Job overview
- Provided exceptional customer service through attentive communication and quick resolution of issues.
- Managed table assignments efficiently to optimize workflow and enhance guest experience.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Assisted in training new servers on menu knowledge and service protocols to maintain high standards.
- Upsold menu items effectively, resulting in increased guest satisfaction and enhanced dining experiences.
- Developed strong relationships with regular customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Ruskin High SchoolKansas City, MO
GED
Southern New Hampshire UniversityHooksett, NH
from Counseling Psychology
Skills
Time management
First aid and safety
Behavior redirection
Client support
Client documentation
Direct patient care
Appointment scheduling
Client transportation
Social skills development
Progress documentation
Individualized support planning
Medical records management
Certification
Level 1 Med Aid, Missouri
First Aid and CPR
Class E license
Timeline
Direct Support Professional
Supporting Hands LLC
06.2023 - 07.2025
Residential Tech
Comprehensive Mental Health Services INC.
06.2022 - 11.2023
Consumer Access Specialist
Comprehensive Mental Health Services INC.
11.2021 - 05.2022
Service Advisor
Mikes Auto Repair
09.2009 - 05.2016
Server
810 Zone
02.2009 - 08.2011
Server
54th Street Grill & Bar
12.2006 - 08.2009
Ruskin High School
GED
Southern New Hampshire University
from Counseling Psychology