Brianne Miller
BJC Healthcare - St. Louis Children's Hospital
Highland,IL
1
Certification
5
years of professional experience
Dedicated professional with strong communication and problem-solving skills. Experienced in managing patient inquiries and maintaining accurate records while ensuring compliance with HIPAA regulations.
Work History
Answer Line Representative
2 Years 7 Months- Managed phone inquiries from patients and families, providing timely and accurate information to enhance their experience.
- Coordinated effective communication channels among patients, families, and healthcare providers to support patient-centered care.
- Ensured accurate documentation and management of confidential records in adherence to HIPAA regulations.
- Efficiently managed and resolved concerns, showcasing empathy and professionalism through effective communication.
- Maintained accurate documentation and confidential records in compliance with HIPAA regulations.
Certified Nursing Assistant
1 Year 9 Months- Established trust and rapport with residents and families to enhance overall satisfaction and well-being.
- Supported residents in daily living tasks to promote independence while prioritizing their dignity and safety.
- Ensured accuracy and confidentiality in patient documentation and record-keeping.
- Conducted regular assessments of vital signs to ensure timely reporting of patient condition changes.
- Collaborated with nurses and healthcare professionals to deliver comprehensive care, contributing to improved patient outcomes.
Travel Certified Nursing Assistant
2 Months- Provided exceptional patient care across diverse healthcare facilities, demonstrating adaptability to new environments.
- Maintained detailed patient records and communicated changes in patient conditions to nursing staff, supporting timely and informed care.
- Maintain detailed patient records and communicate changes in patient conditions to nursing staff.
- Adapted to changing work environments while maintaining professionalism and organization.
- Protect confidential patient information while following all healthcare regulations.
Certified Nursing Assistant
6 Months- Provided essential support for residents' daily care needs to enhance quality of life.
- Maintained precise records of patient care to support compliance with healthcare standards.
- Collaborated with nursing staff to ensure continuity of care.
- Maintained high standards of reliability and professionalism to ensure effective time management.
Education
Associate of Arts - General Studies
Certified Nursing Assistant
GED
Skills
HIPAA compliance
Documentation & Record management
Professional communication
Patient Advocacy
Patient-Centric Focus
Customer relations
Data entry proficiency
Task prioritization
Organization & Attention to Detail
Team Collaboration
Adaptability & Quick Learning
Problem Solving
Active Listening
Relationship Building
Certification
BLS/CPR Certification
Certified Nursing Assistant
Timeline
Answer Line Representative
BJC Healthcare - St. Louis Children's Hospital
01.2024 - CurrentRead More
Travel Certified Nursing Assistant
CrossMed Healthcare
08.2023 - 10.2023Read More
Certified Nursing Assistant
Willowbrook Memory Care
05.2022 - 02.2024Read More
Certified Nursing Assistant
Aperion Care
12.2021 - 06.2022Read More
Kaskaskia College
Associate of Arts from General Studies
Read More
Kaskaskia College
Certified Nursing Assistant
Read More
General Educational Development
GED
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