Brianne O'Keefe
Solon,OH
Summary
Proven track record in enhancing customer experiences and streamlining service operations, as demonstrated at Hyde Park Prime Steakhouse. Skilled in multitasking and guest engagement, I excel in high-volume dining settings. My ability to manage inventory and foster team collaboration has consistently improved service efficiency and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Server
Hyde Park Prime Steakhouse
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
Kohl's
10.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Server/Restaurant Busser/Restaurant Hostess
Rose Italian Kitchen
05.2017 - 06.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Delivered pick-up and curbside orders to guests.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Dog Bather
The Grooming Station
06.2016 - 09.2016
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Maintained a clean and organized workspace for efficient grooming operations.
Education
High School Diploma -
Solon High School
Solon, OH05.2017
Skills
- Guest Engagement
- Supply Restocking
- Hospitality service expertise
- Courteous Phone Demeanor
- Cleaning and sanitizing
- Effective Communication
- Ability to Lift 30 Pounds
- Inventory Management
- Multitasking
- Reliable and Responsible
- Time management abilities
Timeline
Server
Hyde Park Prime Steakhouse
08.2021 - Current
Sales Associate
Kohl's
10.2019 - 06.2021
Server/Restaurant Busser/Restaurant Hostess
Rose Italian Kitchen
05.2017 - 06.2019
Dog Bather
The Grooming Station
06.2016 - 09.2016
High School Diploma -
Solon High School
Similar Profiles
Tyrrell HutchinsTyrrell Hutchins
Line Chef at Hyde Park Prime SteakhouseLine Chef at Hyde Park Prime Steakhouse
FELICIA KNOXFELICIA KNOX
WAITRESS at HYDE PARK PRIME STEAKHOUSEWAITRESS at HYDE PARK PRIME STEAKHOUSE
Daniela OrtizDaniela Ortiz
Hostess at Perrys Steakhouse & GrilleHostess at Perrys Steakhouse & Grille