Brianne Park
Gardner
Summary
Dynamic Front Office Lead at The University of Kansas Health System, skilled in process optimization and team leadership. Successfully enhanced patient experience across five clinics while mentoring staff and implementing efficient scheduling. Proven problem solver with a strong attention to detail, driving operational excellence and fostering cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Front Office Lead
The University of Kansas Health System
Olathe
11.2016 - Current
- Supervised front office operations of 5 clinics to ensure excellent patient experience and quality.
- Attended regular meetings with managers and directors to discuss operational matters relating to the primary care and urgent care clinics.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Produced and distributed memos, newsletters, and other forms of daily communication.
- I have received managerial and supervisory-level training to become a 'Super User' with our new EMR system.
- Consulted with managers to resolve problems related to employee performance, office equipment, and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Prepared reports summarizing occupancy levels, revenue generated for management review purposes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Claims Representative
Farmers Insurance Group
Olathe
02.2014 - 11.2016
- Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
- Provide customers with an explanation of the claim process.
- Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
- Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Business Office Associate
CarMax
Merriam
06.2010 - 02.2014
- Complete administrative tasks to support all store departments.
- Provide customer service by greeting customers and guiding them through selling and purchasing paperwork for vehicles.
- Communicate effectively with customers and business partners.
- Maintain coverage at information desk and answer multi-line phone system.
- Lead business office staffing throughout shift.
Education
High school diploma - Gardner, KS
Gardner Edgerton High School
Gardner, KS05.2009
Skills
- Process optimization and organization
- Attention to detail
- Problem solving
- Cross-functional collaboration
- Time management
- Team leadership
- Staff training
Affiliations
Volunteer and Advancement Chair- Scouting America (Boy Scouts of America) Troop 800 and Pack 3388
References
References available upon request.
Timeline
Front Office Lead
The University of Kansas Health System
11.2016 - Current
Claims Representative
Farmers Insurance Group
02.2014 - 11.2016
Business Office Associate
CarMax
06.2010 - 02.2014
High school diploma - Gardner, KS
Gardner Edgerton High School