Miranda Strong
New Port Richey,FL
Summary
Results-oriented Front Office Lead with extensive experience in managing operations and enhancing client satisfaction. Led initiatives that streamlined processes and improved service delivery. Demonstrated strong leadership and communication skills while fostering team collaboration and effective problem-solving.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Front Office Lead
Scotch Institute
Trinity, FL
07.2025 - Current
- Supervised front office staff to maintain efficient daily operations.
- Manage patient records using electronic health record systems securely.
- Train new employees on office procedures and customer service standards.
- Assist in resolving client inquiries and concerns promptly.
- Developed front office protocols to enhance workflow and communication.
- Facilitated team meetings to align on updates and enhance service delivery.
- Delegated tasks to front office personnel according to workloads.
Receptionist
Thompson Dental at Trinity
Trinity, FL
01.2023 - 06.2025
- Greeted patients warmly and provided information on dental services offered.
- Handled incoming calls, directing inquiries to appropriate staff members efficiently.
- Managed front desk operations and maintained appointment scheduling for patients.
- Processed patient registration forms and verified insurance information accurately.
- Coordinated with dental professionals to ensure smooth patient flow during appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Practice Manager
Aspen Dental
Trinity, FL
08.2019 - 12.2023
- Establish and implement short and long-term organizational goals, objectives, policies, and operating procedures
- Drive continuous quality improvement for patient services and practice workflow. Enforce compliance with OSHA and HIPAA policies and requirements.
- Optimize provider schedules for maximum efficiency and tracking access to care.
- Oversee employee operations, including task delegation, performance, training, and corrective action planning.
- Proposed renovations to enhance patient flow and improve staff circulation in the unit. to improve patient flow and staff circulation.
- Skillfully administer the facility's finances through effective budget control strategies and expense monitoring.
- Led recruitment, hiring, and training efforts for personnel to build a capable and efficient team.
- Facilitated scheduling of visits for new and established patients with dentist, hygienist, and specialists to enhance patient access to care.
Education
Expanded Function And XRay Certification - Dental Assisting
Academy For Dental Assisting
St Petersburg , FL 05.2018 - 08.2019
Pasco Hernando State College
Port Richey, FLSkills
- Electronic health records
- Medical Terminology
- Insurance Verification
- Clinical improvement initiatives
- Workflow optimization
- Workflow efficiency
- Records management
- Data Entry
- Schedule management
- Payroll and ADP knowledge
- Account management
- Recruiting
- Training employees
- Patient Satisfaction
- Treatment estimates
- Affordable treatment options
- Sales Tracking
- Customer service
- Team leadership
- Compliance enforcement
- Problem solving
- Effective communication
- Patient trust building
- Workflow optimization
Timeline
Front Office Lead
Scotch Institute
07.2025 - Current
Receptionist
Thompson Dental at Trinity
01.2023 - 06.2025
Practice Manager
Aspen Dental
08.2019 - 12.2023
Expanded Function And XRay Certification - Dental Assisting
Academy For Dental Assisting
05.2018 - 08.2019
Pasco Hernando State College