BRIANNE SIMMONS

• Coordinated the surgical schedule for one orthopedic spine surgeon.
• Facilitated communication between medical teams that were involved in the patient's care ensuring accurate preoperative and postoperative instructions.
• Managed patient intake processes, enhancing efficiency through streamlined documentation procedures.
• Obtained authorizations for all procedures as needed.
• Implemented process improvements that elevated patient satisfaction scores and a positive financial impact within our department.

Two location podiatry practice with four physicians and approximately fifteen staff. Patients received podiatric care ranging from toenail trimming to foot and ankle reconstruction.

• Oversaw daily operations ensuring optimal patient flow and adherence to clinical protocols.
• Submitted time and attendance to payroll team, managed onboarding, terminations, credentialing, accounts payable, and monitored financials while presenting updates in physician and staff meetings.
• Supervised all employees in the company to ensure effective performance and collaboration. Evaluated staff performance, provided feedback and took corrective action when necessary.
• Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
• Implemented updated electronic health record system (Tebra) to streamline patient documentation and enhance data accuracy.
• Reduced costs on contract renewals for copier leases, internet services, and biohazard waste disposal.

SCA-owned, multi-specialty, ambulatory surgical center with two operating rooms and two procedure rooms. This facility supported up to eighteen physicians (on a rotating schedule) and over twenty staff.

• Managed AP, conducted regulatory compliance audits, and filled in for any business office position as needed.
• Contributed to development of departmental policies and procedures to enhance workflow efficiency.
• Developed and implemented filing systems to improve data organization and retrieval.
• Utilized problem-solving skills to resolve conflicts between departments or personnel issues.
• Maintained confidential personnel files according to legal requirements and company policy guidelines.
• Communicated effectively with patients via telephone or email regarding billing inquiries or account updates.
• Managed inventory by ordering office supplies, maintaining budget compliance. within budgetary guidelines to maintain inventory control.

SCA-owned, multi-specialty, ambulatory surgical center with two operating rooms and two procedure rooms. This facility supported over ten physicians (on a rotating schedule) and over twenty staff.

• Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.
• Efficiently managed patient scheduling and registration processes, ensuring accuracy of information and compliance with HIPAA regulations.
• Cultivated relationships with surgeons and office staff, enhancing workflow efficiency.
• Relayed critical changes to surgical team, ensuring seamless operations throughout the day.
• Collaborated with anesthesia groups to secure timely scheduling for coverage needs.
• Processed payments from patients for services rendered at the time of their appointment.
• Responded to patient questions via telephone and written correspondence regarding insurance benefits, provider contracts, and claims.
• Accurately entered data into computer systems for billing purposes.
• Proficient in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.

SCA-owned, multi-specialty, ambulatory surgical center with two operating rooms and two procedure rooms. This facility supported over ten physicians (on a rotating schedule) and over twenty staff.

• Checked in patients, collected co-pays, verified insurance benefits, and scheduled cases to streamline patient flow.
• Established communication with physician offices to ensure accurate daily schedules and minimize appointment conflicts.
• Handled cash and credit card payments with accuracy.
• Assisted with administrative tasks such as filing documents, copying materials.
• Maintained accurate records of all incoming calls, messages, and patients/visitors.
• Assisted in resolving patient complaints, enhancing overall patient satisfaction.
• Provided typing, word processing, and clerical support and assisted with special projects.

• Checked in patients, collected copays, ensured accurate data entry to facilitate smooth patient flow.
• Assisted with administrative tasks including filing documents and copying materials to maintain organized records.
• Processed cash transactions accurately and credit card payments with accuracy.
• Responded to phone inquiries promptly in a professional manner and with a high call volume.