Michelle Rucker
Fort Washington,USA
Summary
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Surgical Coordinator
Northern Virginia Ophthalmology Associates
Fairfax, VA
08.2025 - 03.2026
- Coordinated surgical schedules, optimizing patient flow and resource allocation.
- Managed pre-operative and post-operative patient communications, ensuring clarity and understanding of procedures.
- Collaborated with medical staff to streamline surgical processes and enhance patient care quality.
- Implemented electronic health record systems for efficient documentation and retrieval of patient information.
Surgical Scheduler
Prism Vision Group/ CMEA
Rockville, MD
09.2022 - 08.2025
- Scheduled surgical procedures, optimizing patient flow and clinic efficiency.
- Coordinated communication between surgeons, nursing staff, and patients to ensure clarity on schedules.
- Managed pre-operative requirements, ensuring compliance with regulatory standards for surgical readiness.
- Developed and maintained scheduling software proficiency, enhancing system utilization among team members.
SURGICAL COORDINATOR/OPHTHALMIC TECHNICIAN
EYE CENTER ON CAPITOL HILL
Capitol Hill, DC
08.2014 - 09.2022
- Take patient history and perform preliminary examination of patient.
- Assist the ophthalmologist with office patient procedures.
- Coordinate patient care and influx of patients.
- Provide technical ophthalmic and administrative assistance.
- Administer vision tests and other preliminary tests aimed at diagnosing ocular ailments, disorders and other problems.
- Educate patients on the proper use of contact lenses and eyeglasses.
- Assist the ophthalmologist in surgical procedures.
- Preparing and disinfecting equipment used in the clinic.
- Maintain patient records, answering incoming calls and scheduling appointments.
- Tracking and documenting patients medical information.
- Scheduling surgical procedures and confirming the patients insurances.
- Organizing the surgical schedule for the surgeon.
OPTICIAN/ CONTACT LENS MANAGER
AMERICA'S BEST CONTACTS AND EYEGLASSES
Forestville, MD
03.2013 - 08.2014
- Responsible for managing the administrative functions of the front desk/reception area.
- Answer all incoming calls and greet visitors.
- Perform insurance verifications.
- Maintained and file patient medical records.
- Assist patients with purchasing eyeglasses and/or contacts.
- Maintain the on duty Optometrist activity schedule by utilizing an electronic calendar.
- Prepare and process purchase orders to obtain new equipment and eyewear.
- Administered the Visual Field Test, Auto Refraction and measuring eye pressure using the Tonometer.
- Administered the visual acuity test and used the lensometer to take prescription readings of the patients glasses.
- Instruct first time contact wearers during an I&R class.
- I take daily inventory of the store stock contacts.
- Process patient's orders for contacts and dispense them as well.
OFFICE/MEDICAL ASSISTANT
ROCHELLE S. HARDY, MD FAMILY PRACTICE
Lanham, MD
01.2012 - 01.2013
- Served as a medical liaison between the physicians and patients.
- Created, filed and maintained all patient medical records.
- Performed routine inventory of all medical supplies and maintained all required records.
- Prepared and administered intravenous medication and vaccinations as outlined by physician.
- Scheduled and input lab tests to be performed by outside laboratories.
- Obtained x-rays, blood tests, MRI's, CT's, and screenings for follow up appointments.
- Advised patients on after care treatment and pre-appointment preparations.
- Obtained authorization through insurance companies for special equipment.
- Utilized critical thinking skills to handle all emergencies appropriately.
- Maintained proper record keeping for proficiency in chart maintenance.
- Collected and prepared specimens and performed basic lab testing according to National Board Regulations.
- Arranged specialized care for hospital or clinic admissions as required.
- Coordinated travel arrangements for patients in order to attend necessary medical appointments.
ASSISTANT MANAGER
LITTMAN JEWELERS
Waldorf, MD
10.2003 - 09.2011
- Provided exceptional customer service to potential customers.
- Provided on-the-job training to new employees on how to utilize tactics to reach sales quotas established by corporate management.
- Receive and process incoming merchandise.
- Perform routine inventory audits of all merchandise.
- Generating employee work schedules.
- Reviewing and approving employee timecards in the absence of the store manager.
- Assisted the store manager in the recruitment process.
- Maintained store cleanliness and organization.
- Assisted customers with questions and concerns regarding store policies and regulations.
- Provided follow-up to ensure that customer complaints were resolved to the customer's satisfaction.
Education
Certification - Medical Assisting and Phlebotomy
MedTech Institute
Silver Spring, MD01.2013
High school diploma or GED - undefined
Marketing
University of the District of Columbia
Washington, DC06.2003
Skills
- Medical Billing
- Microsoft Excel
- Data
- Data entry proficiency
- Medical Scheduling
- Healthcare compliance
- Stress management techniques
- Patient coordination
- Professionalism and confidentiality
- Insurance verification
- Strong communication skills
Additional Information
- An independent and self-motivated professional with excellent communication skills; able to grow positive relationships with clients and colleagues at all organizational levels
- Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals
- Working knowledge of Microsoft components: MS Word, Excel, PowerPoint, Access, Outlook
- Great attention to detail
Timeline
Surgical Coordinator
Northern Virginia Ophthalmology Associates
08.2025 - 03.2026
Surgical Scheduler
Prism Vision Group/ CMEA
09.2022 - 08.2025
SURGICAL COORDINATOR/OPHTHALMIC TECHNICIAN
EYE CENTER ON CAPITOL HILL
08.2014 - 09.2022
OPTICIAN/ CONTACT LENS MANAGER
AMERICA'S BEST CONTACTS AND EYEGLASSES
03.2013 - 08.2014
OFFICE/MEDICAL ASSISTANT
ROCHELLE S. HARDY, MD FAMILY PRACTICE
01.2012 - 01.2013
ASSISTANT MANAGER
LITTMAN JEWELERS
10.2003 - 09.2011
High school diploma or GED - undefined
Marketing
University of the District of Columbia
Certification - Medical Assisting and Phlebotomy
MedTech Institute