CYNTHIA SANTORMARTINO
West Palm Beach,FL
Summary
To obtain a position as a Business Office Manager, allowing me the opportunity to use my education and experience. High level of patient confidentiality and HIPPA compliance. Ability to manage and provide support services in a fast-paced environment.
Overview
23
23
years of professional experience
Work History
Surgical Coordinator
Orthopedic Care Specialist
10.2023 - Current
- Schedule surgery appointment dates/times for patients and physicians
- Contacted medical representatives prior to surgeries
- Coordinate processes and route all paperwork as required to meet physician and facility requirements
- Answer and resolve all incoming calls and requests regarding surgery scheduling
- Collect and process all payments prior to surgery.
Surgical Coordinator
Delray Beach Surgical Center
03.2022 - 10.2023
- Schedule surgery appointment dates/times for patients and physicians
- Contacted medical representatives prior to surgeries
- Coordinate processes and route all paperwork as required to meet physician and facility requirements
- Answer and resolve all incoming calls and requests regarding surgery scheduling.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Surgical Coordinator
Orthopedic Center of Palm Beach County
08.2020 - 03.2022
- Schedule surgery appointment dates/times for patients and physicians
- Ensure medical clearances are obtained prior to surgery
- Coordinate processes and route all paperwork as required to meet physician and facility requirements
- Answer and resolve all incoming calls and requests regarding surgery scheduling.
Surgical Coordinator/Assistant Office Administrator
Bethesda Outpatient Surgery Center
05.2001 - 08.2020
- Verify patient insurance coverage, maintaining a timely turnaround for verifications
- Schedule surgery appointment dates/times for patients and physicians
- Ensure medical clearances are obtained prior to surgery
- Contacted medical representatives prior to surgeries
- Coordinate processes and route all paperwork as required to meet physician and facility requirements
- Answer and resolve all incoming calls and requests regarding surgery scheduling
- Case costing according to medical procedures and reimbursement
- Oversee the work of all office employees to ensure they perform productively
- Assisted with general administrative tasks and projects.
Education
Skills
- Insurance Verification
- Medical Scheduling
- Medical Terminology
- ICD-10
- Intergy Management System
- EMR Systems/HER
- AdvantX
- Quickbooks
- Microsoft Office (Word, Outlook)
- Strong Communication Skills
- Professionalism and Confidentiality
- Patient coordination
- Decision-making support
- Schedule oversight
City
West Palm Beach
State
FL
Street
West Palm Beach
Zip
33415
References
References upon request
Timeline
Surgical Coordinator
Orthopedic Care Specialist
10.2023 - Current
Surgical Coordinator
Delray Beach Surgical Center
03.2022 - 10.2023
Surgical Coordinator
Orthopedic Center of Palm Beach County
08.2020 - 03.2022
Surgical Coordinator/Assistant Office Administrator
Bethesda Outpatient Surgery Center
05.2001 - 08.2020