Brianne Williams
Holly,MI
Summary
Detail oriented and analytical individual with over 20 years of dedicated experience in the financial service industry with emphasis lately on process efficiencies and report writing. Exhibits strong work ethic and willingness to learn new processes and techniques. A loyal and thorough individual with strong communication and interpersonal skills who works well independently as well as within a team environment. Demonstrates the ability to work effectively under high pressure and the capacity to multi-task.
Overview
22
22
years of professional experience
Work History
IT Systems Analyst/CRM Administrator
Genisys Credit Union
Auburn Hills, MI
08.2000 - Current
- Collaborate with Sales and Service team to develop and maintain CRM application and produce sales reports.
- Develop and implement process efficiencies, saving users upwards of 8 hours per week.
- Build and distribute crystal reports.
- Perform software installations, system configurations, workflow configurations, design and develop basic HTML forms (Electronic forms) for imaging system.
- Conduct daily, weekly, and monthly maintenance to ensure data integrity.
- Troubleshoot, identify, and resolve issues reported by users.
- Document and report issues and enhancement requests to software resellers.
Education
BBA - Business Administration
University of Michigan - Flint
Flint, MI01.2002
Skills
- Process improvement
- Detail oriented
- Team player
- Great listener
- Data analysis
- Dependable
- Excellent communication skills
- Problem solving abilities
- Strong work ethic
- Report writing
- Customer service
Timeline
IT Systems Analyst/CRM Administrator
Genisys Credit Union
08.2000 - Current
BBA - Business Administration
University of Michigan - Flint