Kelley F Rose
Ann Arbor,MI
Summary
Results-driven analyst with expertise in health information tools and software. Strong analytical skills, problem-solving abilities, and experience in data analysis, strategic planning, and reporting. Seeking to deliver insights and drive strategic decisions.
Overview
4
4
years of professional experience
Work History
Contract CRM Systems Analyst
UofM
Dearborn, MI
11.2022 - Current
- Analyzed and managed large datasets to improve business processes across multiple projects.
- Developed and executed data reports and dashboards for key stakeholders using Salesforce and Informatica.
- Resolved 709 tickets, demonstrating problem-solving skills and attention to detail.
- Collaborated on multiple projects, ensuring data integrity and compliance with internal procedures.
- Enhanced operational efficiencies by troubleshooting CRM systems and developing internal documentation.
- Supported QA testing processes, ensuring smooth production changes.
Admin Specialist Assoc Health
UofM
Dearborn, MI
04.2021 - 11.2022
- Conducted data analysis for Michigan Medicine’s Health Information Exchange, focusing on budget variance and compliance.
- Managed productivity scores and critical ticket response times, maintaining a 100% TAT in under two hours.
- Identified data anomalies, leading to the creation of protocols that improved data accuracy and compliance.
- Created and implemented standard operating procedures (SOPs) for portal activation and error reporting, increasing process efficiency.
- Independently worked remotely, managing and resolving operational and compliance issues.
Education
Master of Science - Health Informatics
University of Michigan - Ann Arbor
Ann Arbor, MI12-2020
Bachelor of Science - Health Information Management
Grand Valley State University
Allendale, MI04-2016
Skills
- Campaign Management
- Performance Tracking
- Client Retention Strategies
- Sales strategy development
- Effective Communication Skills
- Customer Segmentation
- Proficient in Salesforce, FormAssembly, MSSQL, APEX, TeamDynamix, Informatica, Data Loader, OnBase, SharePoint, eResearch, MyUofMHealth Patient Portal, and ECL
- Process Improvement
- Good Judgment
- Collaborate cross-functionally
- Business Analysis
- Trustworthy Performance
- Analytical Problem-Solving
Affiliations
- Health Conference Presentation: Institute for Healthcare Improvement National Forum. Storyboard Presentation: "A Multidisciplinary Clinic Efficiency Improvement Project" - 2018
References
References available upon request.
Timeline
Contract CRM Systems Analyst
UofM
11.2022 - Current
Admin Specialist Assoc Health
UofM
04.2021 - 11.2022
Master of Science - Health Informatics
University of Michigan - Ann Arbor
Bachelor of Science - Health Information Management
Grand Valley State University
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