Teha Harris
Summary
Lead high-profile projects that enhance operational efficiency and compliance across diverse products. Drive user training initiatives that optimize title production and closing processes, yielding significant improvements in performance. Collaborate with executives and cross-functional teams to ensure alignment with strategic goals and deliverables.
Overview
12
12
years of professional experience
Work History
Senior Systems Analyst & Resware Administrator
Vylla Title, LLC
12.2021 - Current
- Manage workflows, integrations, configurations, website/portal, vendor management, receivables, billing, and accounting configuration for 74 products across 35 states with 200+ active licensed users.
- Work closely with corporate and business unit executives, legal counsel, and operation managers to ensure Resware is configured for maximum production efficiency while adhering to federal and state regulations.
- Analyzed system requirements and specifications for compliance with industry standards.
- Collaborated with cross-functional teams to design and implement system solutions.
- Developed user documentation and training materials for system users.
Senior Resware Administrator / Trainer
Zillow Group, LLC
Coppell, USA
08.2019 - 12.2021
- Spearheaded start-up of Zillow Closing Services LLC, forming initial team six to eight months prior to launch.
- Advised IT accounting and legal counsel on internal processes to enhance compliance and best practices.
- Trained and onboarded staff on Zillow strategies, optimizing title production and transaction closing.
Senior Resware Administrator
Carrington Mortgage Holdings, LLC
Plano, USA
09.2018 - 08.2019
- Facilitated training and support across all teams and departments at Plano office.
- Collaborated with executives, legal counsel, and operations managers to optimize Resware configuration.
- Ensured compliance with federal and state regulations during system setup.
Senior Technical Trainer
Stewart Title
Houston, USA
08.2017 - 09.2018
- Customized, wrote, and revised handbooks and training materials to meet specific state regulations and reflect changing training requirements.
- Provided ResWare admin services on training databases, ensuring alignment with the production environment for effective user training.
- Coordinated road warrior travel schedule to align with aggressive deployment timelines.
ResWare & Application Administrator
Chronos Solutions, LLC
Coppell, USA
08.2016 - 08.2017
- ResWare Product Owner supporting 65-70 users located in six offices throughout the country including three separate divisions: Retail, Default, and Originations operating in 49 states.
- Standardized processes and enhanced compliance through regular end-user training, reducing variations and eliminating user access that compromised best practices.
- Reversed poorly executed implementation, streamlined automation, and developed key performance metrics program for management.
Product & Operations Manager/Consultant
Streamline Consulting
03.2016 - 08.2016
- Conducted discovery, gap analysis, and process analysis; prepared proposals, invoices, statements of work, and training programs for staff and clients on RamQuest, Resware, and SoftPro to enhance user engagement.
- Provided on-site go-live admin support and user training for national underwriter, ensuring smooth deployment of ResWare and increasing user competency.
- Developed a 100-day onboarding training guide and curriculum covering company policy, culture, compliance, and production optimization for large national client to facilitate new employee integration.
Resware Admin/Process Analyst
Fidelity National Agency Solutions
Plano, USA
08.2015 - 03.2016
- Onsite Resware team lead of five: two report writers and two admins, while reporting to remote VP of Process Development.
- Prepared quotes for bulk transactions (1000+) in multiple states and high-profile projects (multi-million), utilizing expertise in national underwriting rates and regulations, and facilitated data preparation for bulk import into ResWare to streamline file creation and order completion.
- Coordinated support team projects and ticket assignments to enhance workflow.
- Team lead and liaison between staff and IT team.
- Prepared quotes for bulk transactions exceeding 1000 units across various states and significant projects.
Implementation Specialist/Technical Writer/Trainer
RamQuest, Inc.
Plano, USA
11.2013 - 08.2015
- On second week took over 17 accounts, all of which were successfully implemented ahead of the 90-day deadline.
- Delivered strategic guidance to clients throughout software implementation stages, ensuring alignment with project goals.
- Served as ad hoc Implementation Specialist for high-end clients, facilitating seamless conversion to Dashboard/File Status/Workflow integration.
- Controlled project, resources, budget, schedule, and successful delivery of goals by applying project management tools, techniques and documentation.
- Created and managed technical documentation, eLearning courses, and webinars for internal staff and clients.
- Hired as contractor to address backlog of accounts stalled in various stages of implementation process.
Education
Bachelor of Arts - Psychology GPA 4.0
Ashford University
Skills
- Project management
- Agile methodologies
- Process improvement
- Regulatory compliance
- Documentation management
- Technical training
- Stakeholder engagement
- Change management
Timeline
Senior Systems Analyst & Resware Administrator
Vylla Title, LLC
12.2021 - Current
Senior Resware Administrator / Trainer
Zillow Group, LLC
08.2019 - 12.2021
Senior Resware Administrator
Carrington Mortgage Holdings, LLC
09.2018 - 08.2019
Senior Technical Trainer
Stewart Title
08.2017 - 09.2018
ResWare & Application Administrator
Chronos Solutions, LLC
08.2016 - 08.2017
Product & Operations Manager/Consultant
Streamline Consulting
03.2016 - 08.2016
Resware Admin/Process Analyst
Fidelity National Agency Solutions
08.2015 - 03.2016
Implementation Specialist/Technical Writer/Trainer
RamQuest, Inc.
11.2013 - 08.2015
Bachelor of Arts - Psychology GPA 4.0
Ashford University