Brian Nelson
Mesa,AZ
Summary
Dependable Owner/ Operator with a track record of providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, connecting with humans, and resolving issues with customers, staff and management. Runs a tight ship that people actually want to be on.
Overview
24
24
years of professional experience
Work History
Owner/ Managing Partner
Insane4fitness, LLC
03.2012 - Current
- Built online health/fitness business in network marketing industry alongside wife to average $1M/yr in earnings w/ a team of 7000+ members; currently operational and very automatic/ systems focused.
Bartender/ Server
III Forks Steakhouse
11.2009 - 05.2015
- Served food/ beverages promptly with specific attention to customer needs.
- Worked with POS system to place orders, manage bills, etc.
- Established/ cultivated relationships with customers becoming most requested server on staff.
- Recruited by General Manager to bring this new concept to Jacksonville market.
General Manager
Firehouse Subs
06.2008 - 11.2009
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Server
Morton's Steakhouse
07.2007 - 06.2008
Bartender/Server
McCormick And Schmick's Seafood Restaurant
02.2005 - 06.2007
Bartender/Server
Chili's Bar And Grill
11.2004 - 02.2005
Restaurant Manager
Copeland's Of New Orleans Restaurant Group
01.2002 - 06.2004
- Promoted quickly from server to bartender to key manager to front of house manager in Buckhead Atlanta, GA location; transferred to help revive Jacksonville, FL market
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, supervised and led 40+ front of house staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
Olive Garden Restaurant
02.2000 - 01.2002
Skills
- Natural Leader
- Time Management
- Goes Above and Beyond
- Premeditates Needs
- Thrives on Excellence
- People Person
- Highly Reliable/ Take Charge Kind of Guy
Timeline
Owner/ Managing Partner
Insane4fitness, LLC
03.2012 - Current
Bartender/ Server
III Forks Steakhouse
11.2009 - 05.2015
General Manager
Firehouse Subs
06.2008 - 11.2009
Server
Morton's Steakhouse
07.2007 - 06.2008
Bartender/Server
McCormick And Schmick's Seafood Restaurant
02.2005 - 06.2007
Bartender/Server
Chili's Bar And Grill
11.2004 - 02.2005
Restaurant Manager
Copeland's Of New Orleans Restaurant Group
01.2002 - 06.2004
Server
Olive Garden Restaurant
02.2000 - 01.2002
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