Damian Beccera
La Quinta,CA
Summary
Dynamic hospitality professional with experience, excelling in guest relations and complaint handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in managing high-pressure situations while maintaining composure, ensuring seamless service delivery and operational efficiency in fast-paced environments. Track record of maintaining welcoming and professional demeanor in all interactions.
Overview
2026
2026
years of professional experience
Work History
Guest Service Associate
Towne Park
2023 - Current
- Coordinated efficient vehicle retrieval and parking processes to enhance guest satisfaction.
- Delivered exceptional service to guests, ensuring satisfaction and addressing inquiries promptly.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
Food Runner
Tommy Bahama
01.2024 - 07.2024
- Collaborated with kitchen staff to streamline order delivery processes.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Food Runner
Rancho La Quinta Country Club
01.2022 - 12.2023
- Delivered food and beverages promptly to guests, ensuring high service standards.
- Supported team members during peak hours, contributing to overall operational efficiency.
- Engaged with guests to provide menu information and enhance dining satisfaction.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
La Quinta High School
La Quinta, CASkills
- Guest relations
- Team player mentality
- Hospitality experience
- Complaint handling
- Patience and composure
Timeline
Food Runner
Tommy Bahama
01.2024 - 07.2024
Food Runner
Rancho La Quinta Country Club
01.2022 - 12.2023
Guest Service Associate
Towne Park
2023 - Current
High School Diploma -
La Quinta High School