Summary
Overview
Work History
Education
Skills
Timeline
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BriarRose Heffner

Pinebluff,NC

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations. Specialist in special events such as banquets, weddings and corporate dinners.

Overview

3
3
years of professional experience

Work History

Barista

Harris Teeter
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cashier

Freddy's Frozen Custard & Steakburgers
02.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

Florist

Christy's Flower Stall
08.2020 - 04.2021
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Nurtured flowers to maintain quality and promote longevity.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Provided customers with care directions for flower arrangements.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.

Education

High School Diploma -

Pinecrest High School
Southern Pines, NC
06.2023

Skills

  • Adaptive and Creative
  • Critical Thinking
  • Floral Arranging
  • Hospitality and Professionalism
  • Guest Satisfaction
  • Coffee and Tea Expertise
  • Credit Card Transactions
  • Team Player
  • Exceptional Customer Service
  • Artistic Floral Design
  • Plant Care and Handling

Timeline

Barista

Harris Teeter
08.2023 - Current

Cashier

Freddy's Frozen Custard & Steakburgers
02.2023 - 08.2023

Florist

Christy's Flower Stall
08.2020 - 04.2021

High School Diploma -

Pinecrest High School

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