Briauna Bell

• imported time keeping for new hires classes using excel spreadsheet and workday
• inserted data for new team members for payroll with new hire classes

Resolved customer complaints efficiently through active listening and problem-solving techniques.

• Trained new hires on customer service protocols and company policies to ensure consistency in service quality.
• Analyzed customer feedback to identify trends and recommend improvements for service enhancement.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Participated in training programs to enhance product knowledge and customer service skills.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.

• Managed office correspondence, ensuring timely communication with clients and vendors.
• Organized and maintained filing systems for efficient document retrieval.
• Supported the onboarding process by preparing materials and conducting orientation sessions.
• Collaborated with team members to enhance customer service strategies and resolve inquiries promptly.
• Trained new administrative staff on office policies and software applications for seamless integration.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Streamlined office processes by implementing efficient filing and organizational systems.
• Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed scheduling and calendar coordination for executives, ensuring efficient time management.
• Assisted in preparing reports and presentations, enhancing communication among team members.

• Supervised daily cash handling and reconciliation processes.
• Trained and mentored new cashiers on operational procedures.
• Ensured compliance with company policies during transactions.
• Resolved customer inquiries and disputes professionally and promptly.
• Optimized checkout workflow to enhance customer service efficiency.
• Implemented strategies to reduce transaction errors and improve accuracy.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Processed both cash and card purchases and returns.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Led team meetings to discuss performance, share feedback, and set goals.

• Collaborated with team members to optimize workflow during peak service hours.
• Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
• Supported training of new staff on cooking techniques and food safety protocols.
• cash handing skills staying organized making sure customers have the correct amount of cash back and making sure my draw is accurate
• Contributed to continuous improvement initiatives for kitchen efficiency and product quality.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.