Summary
Overview
Work History
Education
Skills
Timeline
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Briauna Moss

La Grange,GA

Summary

Dynamic customer service professional with a proven track record at ADT, adept at issue resolution and communication. Skilled in data collection and customer satisfaction measurement, I excel in de-escalating challenging situations, ensuring a positive experience for clients. Committed to maintaining high standards of service and professionalism in every interaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ADT
Baton Rouge, LA
04.2021 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Expert Operator

InterCall
West Point, GA
11.2014 - 03.2021
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Troup High School
La Grange, GA
06-2013

Skills

  • Customer service
  • Issue resolution
  • Script adherence
  • Communication skills
  • Call management
  • Customer satisfaction measurement
  • Data collection
  • Punctuality and reliability

Timeline

Customer Service Representative

ADT
04.2021 - Current

Expert Operator

InterCall
11.2014 - 03.2021

High School Diploma -

Troup High School

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Briauna Moss