Briaunna Valenzuela
Terrell,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Manager /Customer Sales Representative
Lane Recyclers
Jacksonville, TX
05.2021 - Current
- Maintained high levels of quality service by enforcing customer service standards and effectively resolving customer problems.
- Demonstrated excellent judgment and problem-solving skills by effectively addressing concerns and resolving issues.
- Assigned and delegated tasks to associates based on their skill levels, optimizing team performance. As well as implementing strategic and tactical approaches, providing motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
- Identified deficiencies and opportunities to enhance policies, procedures, and controls using strong leadership skills.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Established lasting rapport with important clients to drive recurring transactions.
- Maintained accurate records of sales information for store management.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed proficiency in computer skills.
Preschool Lead Teacher
Primrose Preschool
Rowlett, TX
08.2023 - 02.2024
- Collaborated with teachers to plan weekly lessons that incorporated various learning styles into each activity.
- Participated in parent and teacher conferences as necessary to discuss student progress.
- Monitored students' progress using observation techniques and documented development records.
- Conducted small group activities encouraging cooperation among peers while developing problem solving skills.
- Delegated tasks to assistant teacher.
Education
High School Diploma -
North Forney High School
Forney, TX05.2020
Skills
- Project Management
- Hiring and Training
- Complex Problem Solving
- Verbal and Written Communication
- Administration and Reporting
- Managing Operations and Efficiency
- Team Leadership
- Time Management
- Quickbooks
- Microsoft Office / Google Docx, Sheets etc
Timeline
Preschool Lead Teacher
Primrose Preschool
08.2023 - 02.2024
Manager /Customer Sales Representative
Lane Recyclers
05.2021 - Current
High School Diploma -
North Forney High School
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