Briawna Wright
Hanceville,AL
Summary
Experienced and energetic volunteer with a strong focus on exceptional customer service. Excellent telephone etiquette and effective communication with diverse individuals. Skilled in utilizing social media platforms to engage and connect with audiences. Previous experience with children and elderly individuals, demonstrating a compassionate and patient approach. Punctual and dedicated to delivering high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
Hanceville Fire And Rescue
Hanceville, AL
03.2022 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Contributed to a safer community environment by performing hazardous material clean-ups and mitigations.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
Call Taker
Lifecare Medical Transports
1170 Fredericksburg Va
09.2024 - 03.2025
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Handled bilingual calls with ease, ensuring clear communication and understanding for callers of diverse backgrounds.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Streamlined call-taking process for increased productivity by implementing effective communication strategies.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
Teacher's Assistant
Hanceville High School
Hanceville, AL
08.2022 - 05.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Education
Hanceville High School
Hanceville, AL05.2024
EMS-Basic
Wallace State Community College - Hanceville
Hanceville, AL12.2023
Skills
- Telephone Etiquette
- Operations Support
- Community Engagment
- Recordkeeping
- Answering Phones
- Volunteer Recruitment
- Flexible Schedule
- Clerical Support
- Computer Skills
- Positive Attitude
- Documentation and Reporting
- Positive attitude
- Organized and efficient
- Problem-solving
Certification
Cpr Certified
References
References available upon request.
Timeline
Call Taker
Lifecare Medical Transports
09.2024 - 03.2025
Teacher's Assistant
Hanceville High School
08.2022 - 05.2023
Volunteer
Hanceville Fire And Rescue
03.2022 - Current
Hanceville High School
EMS-Basic
Wallace State Community College - Hanceville