Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brice Fennig

Wesley Chapel,Florida

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
Wesley Chapel , Florida
07.2020 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Manages high-stress situations effectively.
  • Ability to work effectively in a team environment.
  • Excellent customer service and problem-solving skills.
  • Proficient in multitasking and time management.
  • Experience with cash handling and POS systems.
  • Adaptability and flexibility in a fast-paced work environment.
  • Reliable and punctual, with a strong work ethic.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Psychology

The University of Alabama
Tuscaloosa, AL
05.2027

High School Diploma -

Wiregrass Ranch High School
Wesley Chapel, FL
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem Resolution
  • Positive and professional
  • Multi-Task Management

Timeline

Customer Service Representative

Publix
07.2020 - 08.2023

Bachelor of Science - Psychology

The University of Alabama

High School Diploma -

Wiregrass Ranch High School
Brice Fennig