Brice Kaye
Avenel,NJ
Summary
Dynamic professional with a proven track record at Cooper Electric, enhancing customer satisfaction through expert resolution of complaints and inquiries. Skilled in data entry and active listening, I excel in high-pressure environments, demonstrating a high-energy attitude and a commitment to continuous improvement. Achieved significant improvements in customer service metrics by leveraging interpersonal and technical skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cooper Electric
Cranberry Township, NJ
06.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Quality Control Inspector
NuWorld Beauty
Edison, NJ
10.2019 - 12.2021
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Used specialized tools to take precise measurements of various aspects of samples.
- Notified supervisors or other relevant personnel of test or production issues.
Activities Assistant
Green Knoll center
Bridgewater, NJ
09.2019 - 07.2020
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Encouraged residents to participate in leisure activities according to their abilities.
- Provided emotional support when necessary during recreational activities.
- Helped residents participate in activities with basic and advanced mobility support.
Education
High School Diploma -
Piscataway High Nschool
Piscataway06-2020
Business Marketing
RVCC
Branchburg Township, NJSkills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Active Listening
- Professional telephone demeanor
- Call center procedures
- Typing [30] WPM
- High-energy attitude
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Cooper Electric
06.2021 - Current
Quality Control Inspector
NuWorld Beauty
10.2019 - 12.2021
Activities Assistant
Green Knoll center
09.2019 - 07.2020
High School Diploma -
Piscataway High Nschool
Business Marketing
RVCC
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