Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briceida Aguilar

Glendale,AZ

Summary

Dynamic retail professional with extensive experience at Delaware North, excelling in customer service and teamwork. Proven track record of enhancing sales through effective merchandising and upselling strategies. Skilled in POS system operations and conflict resolution, consistently delivering exceptional shopping experiences while maintaining store organization and cleanliness.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Delaware North
01.2024 - 04.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Coordinated with stock team to expedite restocking of high-demand items.

Barista-Cashier

Starbucks
10.2022 - 08.2023
  • Greeted customers with a welcoming atmosphere and helped with product questions, selections, and purchases.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Used POS system to accurately enter orders and process payments.
  • Helped guests with gift cards and membership rewards.

Server-Bartender

BJ's Restaurant & Brewhouse
11.2018 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Education

High School Diploma -

Frida Kahlo High School
Los Angeles, CA
06.2016

Skills

  • Customer service and engagement
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Store opening and closing
  • Flexible schedule and hours
  • Relationship building
  • Stocking and receiving replenishment
  • Store maintenance
  • Retail store operations
  • Phone etiquette
  • FLUENT IN SPANISH
  • Conflict resolution
  • POS system operation and cash/money handling
  • Policy and procedure adherence
  • Upselling strategies
  • Merchandise and display setup
  • Friendly and helpful
  • Event coordination
  • Positive and professional
  • Sales goal achievement
  • Returns and exchanges
  • Gift card management
  • Retail merchandising expertise
  • Attention to detail
  • Organization
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Team cooperation / leadership

Timeline

Retail Sales Associate

Delaware North
01.2024 - 04.2025

Barista-Cashier

Starbucks
10.2022 - 08.2023

Server-Bartender

BJ's Restaurant & Brewhouse
11.2018 - 02.2022

High School Diploma -

Frida Kahlo High School

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Briceida Aguilar